DHANESH A
Palakkad,KL
Summary
Dynamic Customer Service Manager with a proven track record at BLUE BELL TEXTILES, adept at resolving complex issues and enhancing customer satisfaction. Skilled in problem-solving and time management, I successfully reduced complaints and improved service quality, fostering a collaborative team environment that prioritized customer loyalty.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
BLUE BELL TEXTILES
02.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Customer Service Executive
MUTHOOT FINCORP
04.2018 - 06.2019
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Customer Sales Representative
PHONE4 COMMUNICATION
11.2016 - 01.2018
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Executive
OPPO COMMUNICATIONS
01.2016 - 10.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Education
Bachelor of Commerce - Accounting And Finance
CMS COLLEGE OF SCIENCE AND COMMERCE
Coimbatore, India04-2015
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Decision-making
- Excellent time management skills
Languages
Tamil
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Customer Service Manager
BLUE BELL TEXTILES
02.2022 - Current
Customer Service Executive
MUTHOOT FINCORP
04.2018 - 06.2019
Customer Sales Representative
PHONE4 COMMUNICATION
11.2016 - 01.2018
Customer Service Executive
OPPO COMMUNICATIONS
01.2016 - 10.2016
Bachelor of Commerce - Accounting And Finance
CMS COLLEGE OF SCIENCE AND COMMERCE
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