To pursue a challenging career and to be a part of progressive organization that gives a scope to enhance my knowledge and utilize my skills towards the growth of organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Dhanesh Balan
Associate T2
Coimbatore
Summary
Overview
4
years of professional experience
6
years of post-secondary education
4
Certifications
4
Languages
Work History
TATA CONSULTANCY SERVICESChennai
PROCESS ENABLER
10.2019 - 07.2022
Job overview
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Designed presentations and marketing materials to promote insurance products.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Analyzed risk factors to recommend appropriate coverage levels.
GUARDIAN INSURANCE OPERATIONSChennai
SUPPORT ASSOCIATE T2
08.2022 - Current
Job overview
- Manages daily communication with various insurers onshore to confirm and verify the quoted values and personal and other information
- Ensure that requests are processed in effective manner for the smooth transactions to continue further and thereby supporting the Clients to view the documents they require
- Ensured that sensitive requests and major client deliverables are actioned in priority
- Liase with internal client whenever required
- Ensured that missed updates are properly documented and escalated to business line senior management and client then and there whenever required
- Monitoring the process and sorting the rush request and prioritizing them
- Ensure that Client provided instructions are updated properly
- Daily review and monitoring of Client emails and would take necessary action when required
- Ensured all the inbound and outbound queries are investigated and resolved in timely manner
- Participate in group and individual meetings to review workflow, status of exceptions, service issues etc.
- Cross train on other desk within department to provide relief during absences and high volume periods
- Worked on extended shifts to ensure deliverables are delivered and ensured the customer preferences and questions are met.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Created data models to support decision-making processes.
- Created dashboards to monitor and track key performance indicators.
Education
Sri Krishna College of Arts and ScienceCoimbatore
Bachelor of Commerce from CAPITAL MARKETS
06.2016 - 05.2019
University Overview
GPA: 74%
RKS Higher Secondary SchoolCoimbatore
Higher Secondary
06.2014 - 05.2016
University Overview
RKS Higher Secondary SchoolCoimbatore
SSLC
06.2013 - 05.2014
University Overview
Skills
Control and Quality orientedundefined
Additional Information
Additional Information
- Monitored and resolved minor glitches on few applications with help of IT team which was much appreciated by Onshore team.
- Recognized by senior management for quality of work rendered and for working proactively.
- Commanded by the leads for quick and efficient work and for training new hires.
- Has been awarded "STAR OF THE YEAR" by the organization .
- Conducted client meetings and earned the confidence of Management and Onshore team.
- Hosted many events and monthly townhall connect in the organization.
Accomplishments
Accomplishments
Worked closely with IT and developed a Chat bot which helped a lot of customers and saved a lot of time for the processors. The idea was implemented and made a drastic change in business on go.
Certification
Certified Business Analyst Professional (CBAP)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Timeline
SUPPORT ASSOCIATE T2
GUARDIAN INSURANCE OPERATIONS
08.2022 - Current
PROCESS ENABLER
TATA CONSULTANCY SERVICES
10.2019 - 07.2022
Sri Krishna College of Arts and Science
Bachelor of Commerce from CAPITAL MARKETS
06.2016 - 05.2019
RKS Higher Secondary School
Higher Secondary
06.2014 - 05.2016
RKS Higher Secondary School
SSLC
06.2013 - 05.2014
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