DHANESH K
Palakkad
Summary
Adaptable process administrator with 10+ years of experience providing first-class results. Meets job demands and deadlines through diligent work ethics and dedication to quality.
Overview
14
14
years of professional experience
Work History
Senior Executive - Ecom
Sitics Logistic Solutions Pvt Ltd
11.2023 - Current
- Handling PAN India onboarding of Flipkart and Amazon delivery associates for outsourced delivery hubs under Sitics.
- POC for Amazon and Flipkart onboarding related operations.
- Managing payment related issues of delivery associates.
- Handling periodic audit conducted by amazon for their outsourced delivery hubs.
- Maintaining GPA and GMC insurance for all active delivery associates.
- Sharing live reports with the hub team, detailing all active shipments.
- Report preparation and management reporting.
Process Lead
Buzzworks Business Services Pvt Ltd
12.2017 - 09.2021
- Process Lead in on-boarding team(UAE Visa process), Supervised the onboarding team of eight to ten members.
- Motivate and train team members to handle work load.
- Handled first level escalations from on-boarding process.
- Identified and resolved staff and resource deficiencies impacting proess.
- Provided assistance while implementing new ERP system.
- Attendance tracking and leave management.
- Conducting training session for new joiners on on-boarding process.
- Conducting audit and quality assurance.
- Responsible for helping individuals who are internationally relocating, by ensuring to avoid any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related immigration documentation.
- Report preparation and management reporting.
Senior HR Executive
Buzzworks Business Services Pvt Ltd
09.2016 - 12.2017
- Part of the on-boarding team and handled staffs documentation process.
- Independently completed exclusive hiring projects.
- Trained new joiners in document collection and staffs followups.
- Participated in system up gradation process at the time of UAE visa process changes.
- Provided immigration related information to the travelling staffs.
Business support executive
Buzzworks Business Services Pvt Ltd
02.2016 - 09.2016
- Dealt with complex staff complaints professionally and politely, resolving issues with favourable solutions.
- Coordinated with different departments for getting staffs updates.
- Call drop monitoring and cleared drop calls list on daily basis.
- Trained new joiners in call handling.
- Effectively self-managed, delegated and prioritized work schedule.
- Attended regular training to keep up to date on visa process changes.
Mobilization & Ticketing Executive
Continental Mercantile Corporation
10.2014 - 01.2016
- Handled mobilization of employees to GCC countries.
- Coordinated with branches for candidates travel arrangements.
- Negotiated with travel agencies to get best air ticket fares.
- Addressed all the issues related with candidates Mobilization.
- Educated travelers about visas and documents required for specific travel destinations.
- Coordinated immigration clearance process for all ECR staffs.
- Report preparation for management reporting.
- Assisted with financial and payment tasks when required, including paying bills and clearing pending dues.
Financial Analyst
Magna Infotech (ANZ Bangalore)
11.2011 - 06.2014
- Processed account statement request from customers.
- Coordinated with statutory compliance authorities.
- Provided relevant and accurate information's to government agencies.
- Ensured quality and timely service to the customers.
- Organized various employee engagement activities like Fun Fridays, Team outing etc.
Education
Master of Business Administration - HR and Finance
Sree saraswathy thyagaraja college
03.2011
Skills
- Team building
- On-boarding
- Visa processing
- Immigration
- Travel management
- Problem solving
- Time management
- Knowledge of MS office
- Workforce training and development
- Report preparation
- Cross-functional team coordination
Timeline
Senior Executive - Ecom
Sitics Logistic Solutions Pvt Ltd
11.2023 - Current
Process Lead
Buzzworks Business Services Pvt Ltd
12.2017 - 09.2021
Senior HR Executive
Buzzworks Business Services Pvt Ltd
09.2016 - 12.2017
Business support executive
Buzzworks Business Services Pvt Ltd
02.2016 - 09.2016
Mobilization & Ticketing Executive
Continental Mercantile Corporation
10.2014 - 01.2016
Financial Analyst
Magna Infotech (ANZ Bangalore)
11.2011 - 06.2014
Master of Business Administration - HR and Finance
Sree saraswathy thyagaraja college
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