Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
References
Timeline
Generic
Dhanesh Murali

Dhanesh Murali

Kollam

Summary

As an IT Support Engineer with over 12 years of experience, I have a proven track record of providing exceptional technical support to clients across various industries. My expertise includes troubleshooting complex technical issues, managing IT infrastructure, and implementing effective solutions to improve system performance. I am highly skilled in network administration, server management & Other IT Operations like asset procurement, asset management, vendor coordination, IT management & Team Management, with excellent communication and problem-solving skills, I am committed to delivering outstanding customer service and ensuring the smooth operation of IT systems. Proficient in managing and maintaining email systems such as Exchange, IBM Lotus Notes and Office 365. Expertise in managing and maintaining LAN, WAN, VPN, TCP/IP and antivirus software's. Skilled in managing and maintaining VoIP phone systems. Experienced in managing Active Directory, DNS, DHCP, and Group Policy. Knowledgeable in virtualization technologies, such as Vmware, Hyper-V & Citrix Proficient in troubleshooting and resolving hardware and software issues. Proficient in managing and maintaining backup and disaster recovery solutions. Expertise in configuring and maintaining Windows Clients & Servers. Knowledgeable in Database MS Access, SQL & Oracle. Skilled in managing and monitoring IP Printers, NVR & DVR.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Almoosa Specialist Hospital
Alahsa
03.2020 - 03.2024
  • Install, configure, and maintain software and hardware systems like HIS Application, WhiteBoard, Sticker Printer, ID Band Printer, IP Printers, Scanner, etc.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity of PC, Glucometer, Vital sign Machine, other IT related equipments
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Provide technical support to users via phone & ticketing systems using solar winds.
  • Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
  • Creating user accounts, resetting password, giving access permission to the user's & other system admin tasks
  • Maintaining and updating IT documentation, Asset tracking & Asset Management
  • Provide support to the PACS department as needed for installation of workstations and applications
  • Stay up-to-date with industry trends and technologies to provide the best support to the users
  • Train users on product features and functionality
  • Conducting regular system maintenance and upgrades
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Providing training and guide to the new staffs on software, hardware & other IT technologies.

IT Technical Support Engineer / System Admin

Kerala Association for Rural Development (KARD)
Kollam
09.2018 - 11.2019
  • Maintain inventory of hardware and software assets
  • Develop and implement IT policies and procedures
  • Conduct training sessions for end-users on IT systems and applications
  • Monitor system performance and ensure system availability and reliability
  • Manage user accounts, permissions, and access rights
  • Troubleshoot and resolve network connectivity issues
  • Install, configure, and maintain computer systems and peripherals
  • Provide technical support to end-users for hardware, software, and network issues.

Tahweel Integrated Company
Jeddah
09.2015 - 08.2017
  • Provide technical support to end-users, including troubleshooting hardware and software issues
  • Manage and maintain the organization's hardware and software, including desktops, laptops, IP Phone, DVR- Camera system, Wi-Fi Device access controller device, attendance system and supporting HR & Admin dept
  • Configuring, Monitoring & Managing Dell SonicWall NSA 250M Firewall, HP DL380 G7 & Dell PowerEdge R420 Servers
  • Manage Client Server ESET End point protection antivirus & its license from DC
  • Installation, configuration & troubleshooting of Microsoft Dynamics GP client & setup of basic SQL Server and DB Backup
  • Oversee and manage all aspects of IT operations within the organization & Coordinating with vendors for the purchase of IT equipments & managing licences
  • Asset management, documentation of IT process & tracking of IT assets.

Fragomen Immigration Services India Pvt Ltd.
Kochin
09.2012 - 08.2015
  • Manage tickets & ticketing portal, configure & oversee the daily performance of systems, servers, IPBX, Grandstream GXP 1400, phones, Polycom systems, IP Cam, DVR & NVR access controller device, RSA hard & soft token for VPN, Blackberry, Projectors, IP Printers
  • Manage, troubleshoot & monitor s/w like Symantec encryption & decryption, Symantec antivirus, Lotus notes, MS Office, Cisco VPN, HP Tape loader, Active Directory, DNS, DHCP, Group Policy, BB enterprise a/c, citrix plugins & local Networks
  • Develop and maintain IT policies and procedures to ensure compliance and best practices
  • Communicate with senior management and stakeholders to provide updates on IT initiatives and projects
  • Evaluate and recommend new technologies and solutions to improve business operations
  • Develop and manage IT budgets, forecasts, and financial reports
  • Manage vendor relationships and negotiate contracts for hardware, software, and services
  • Oversee the design, development, and implementation of IT systems and infrastructure
  • Manage and lead IT teams to ensure effective delivery of services and projects
  • Develop and implement IT strategies and plans to support business objectives.

Charter BPO Solutions Pvt. Ltd.
Kochin
11.2010 - 09.2011

Education

BCA - Computer Application

MES College of Arts & Commerce
Goa University
08-2008

Skills

  • Troubleshooting complex technical issues
  • Managing IT infrastructure
  • Implementing effective solutions to improve system performance
  • Network administration
  • Server management
  • Asset procurement
  • Asset management
  • Vendor coordination
  • IT management
  • Team management
  • Excellent communication skills
  • Problem-solving skills
  • Managing and maintaining email systems (Exchange, IBM Lotus Notes, Office 365)
  • Managing and maintaining LAN, WAN, VPN, TCP/IP, and antivirus software
  • Managing and maintaining VoIP phone systems
  • Managing Active Directory, DNS, DHCP, and Group Policy
  • Virtualization technologies (Vmware, Hyper-V, Citrix)
  • Troubleshooting hardware and software issues
  • Managing and maintaining backup and disaster recovery solutions
  • Configuring and maintaining Windows Clients & Servers
  • Database management (MS Access, SQL, Oracle)
  • Managing and monitoring IP Printers, NVR & DVR

Websites

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1

Certification

  • Diploma In Hardware & Networking
  • Microsoft Certified System Engineer 2003 Server
  • Microsoft Certified Solution Associate 2012 Server
  • Cisco Certified Network Associate - Expired
  • Standards of Training, Certification and Watchkeeping for Seafarers (STCW)

References

References available upon request.

Timeline

IT Support Engineer

Almoosa Specialist Hospital
03.2020 - 03.2024

IT Technical Support Engineer / System Admin

Kerala Association for Rural Development (KARD)
09.2018 - 11.2019

Tahweel Integrated Company
09.2015 - 08.2017

Fragomen Immigration Services India Pvt Ltd.
09.2012 - 08.2015

Charter BPO Solutions Pvt. Ltd.
11.2010 - 09.2011

BCA - Computer Application

MES College of Arts & Commerce

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Dhanesh Murali