DHANISHTHA WADKAR
Summary
Customer-focused professional with hands-on experience in both hospitality and retail. As a Guest Relation Associate at Westin Hotel, I excelled in creating memorable guest experiences, addressing inquiries with efficiency, and maintaining a warm and welcoming environment. My part-time role as a Sales Assistant at Sports Direct in the UK further honed my ability to connect with customers, drive sales, and deliver exceptional service.
Passionate about fostering positive customer interactions and resolving issues promptly, I am dedicated to contributing to a team-oriented environment where exceptional service and customer satisfaction are top priorities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Sports Direct
05.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Office Assoiciate
Westin, Front
08.2022 - 10.2022
- As my work biography includes, I have gained a great deal of experience while working in this prominent hotel
- To develop rapport and retention, greet visitors and customers upon arrival, offer assistance, and answer inquiries.
Trainee
Courtyard By Marriott
12.2020 - 03.2021
- I worked in all departments of the hotel sector, and I would sum up my experience by saying that I Interacted with clients under supervision to support operational objectives, as well as
- Participated in on-the-job training by collaborating with supervisors and coworkers.
Education
Master of Science - Hospitality , Tourism And Event
Oxford Brookes University
Oxford , United Kingdom 05.2024
Bachelor of Science - HOSPITALITY AND HOTEL
Institute of Hotel Management Goa
Old Goa, India2022
Dahanukar College Of Commerce
2019
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Cash Handling
- Time Management
- Verbal and written communication
- Hospitality services
- VIP guest handling
- Guest satisfaction focus
- Complaint Handling
Certification
MS-CIT
Lean Six Sigma
Timeline
Sales Associate
Sports Direct
05.2023 - 05.2024
Office Assoiciate
Westin, Front
08.2022 - 10.2022
Trainee
Courtyard By Marriott
12.2020 - 03.2021
Master of Science - Hospitality , Tourism And Event
Oxford Brookes University
Bachelor of Science - HOSPITALITY AND HOTEL
Institute of Hotel Management Goa
Dahanukar College Of Commerce
MS-CIT
Lean Six Sigma
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