Dhanishta Wadkar
Mumbai
Summary
Hospitality professional with over 2 years of experience in front office operations and guest relations within luxury environments. Proven ability to maintain high service standards while managing high-volume guest interactions. Skilled in handling bookings, CRM systems, and guest requests efficiently to ensure a smooth and positive guest experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Advisor
UNIQLO
Oxford, United Kingdom
09.2023 - 10.2024
- Exceeded daily and weekly sales targets by 15% through proactive customer engagement and upselling, consistently ranking in the top tier of the team for performance.
- Identified and developed new customer opportunities by actively promoting loyalty programs and store events, successfully converting 50+ customers daily.
- Executed real-time service recovery strategies during critical situations, successfully de-escalating issues to improve customer satisfaction and prevent further complaints.
Sales Assistant
Sports Direct
Oxford, United Kingdom
05.2023 - 05.2024
- Consistently met and exceeded daily sales targets by 10% through effective product recommendations and active upselling during high-volume periods.
- Cultivated strong client relationships by managing follow-ups and personalized service, leading to a 15% increase in repeat customer visits and long-term brand loyalty.
- Supported store operations during high-demand periods, contributing to a seamless customer experience and maintaining consistent brand presentation standards.
Guest Relations Associate (VIP Handling)
The Westin Mumbai Garden City
Mumbai, India
08.2022 - 12.2022
- Delivered personalized service for high-profile VIP guests by managing detailed profiles in Opera PMS, resulting in a 15% increase in guest satisfaction scores for personalized experiences.
- Spearheaded cross-departmental coordination between Front Office, Housekeeping, and F&B to streamline check-in processes for VIP arrivals, reducing average wait times by 20%.
- Resolved complex service recovery situations and managed special requests for VIP guests, maintaining 100% adherence to luxury brand service standards.
Industrial Training
Courtyard by Marriott
Mumbai
12.2021 - 03.2022
- Accelerated operational proficiency by completing intensive rotations across Front Office, F&B, Kitchen, and Housekeeping, ensuring 100% adherence to luxury brand service standards.
- Optimized guest service delivery by managing inter-departmental coordination and hands-on guest support, resulting in seamless daily operations and improved team productivity.
- Enhanced customer satisfaction scores during peak occupancy periods by applying upselling techniques and rigorous quality control processes across hospitality functions.
Education
MSc - Hospitality, Tourism and Event Management
Oxford Brookes University
United Kingdom06-2024
BSc - Hospitality and Hotel Administration
Institute of Hotel Management
India06-2022
Tourism and Travel Services Management
IGNOU – Distance Education
01-2022
Skills
- Front Office Operations
- Luxury Brand Standards
- Customer Relationship Management (CRM)
- Cash Handling
- Phone Handling
- Customer Complaints Resolution
- Team Management
- Client Relations
- Target-Driven
- B2C Sales
Certification
- Revenue Management – 2025
- HubSpot Marketing Fundamentals – 2025
- Time Management – 2025
- Microsoft Azure Fundamentals – 2024
- Customer Relationship Management – 2024
Timeline
Customer Advisor
UNIQLO
09.2023 - 10.2024
Sales Assistant
Sports Direct
05.2023 - 05.2024
Guest Relations Associate (VIP Handling)
The Westin Mumbai Garden City
08.2022 - 12.2022
Industrial Training
Courtyard by Marriott
12.2021 - 03.2022
BSc - Hospitality and Hotel Administration
Institute of Hotel Management
Tourism and Travel Services Management
IGNOU – Distance Education
MSc - Hospitality, Tourism and Event Management
Oxford Brookes University