Dhanraj Chandrakant Nawre

A dynamic IT professional with 8 years of experience in driving IT operational growth with leading start-up and turnaround efforts. Having expertise in IT Infrastructure and Service Management. Strong experience in SLA management, Defining SOP’s, Process improvement and Automation, Problem Management, Incident management and Change Management. Strong knowledge in managing multiple projects with help of Agile. Worked on ITIL based projects with Project Manager, Service Owner & Engineering Teams. Good knowledge of Ticketing Tools – Remedy, Smart IT, Netcoll and Service Now, MS PowerPoint, MS Excel. Proficient in Planning, Managing & Analyzing, Reporting, giving Recommendations and Developing Strategies on how to improve Quality, Utilization and Efficiency. A very good team player. With experience in team management and planning. Actively contributed in all aspects of operations right from Transition of Process, training & Development of New Joiners & Team Members, Processes and Quality Parameters with expertise in Team Handling. Effective Management of CI’S. An effective communicator with excellent relationship building with colleagues and senior management & excellent interpersonal skills. Strong analytical, problem solving skills. Possess flexible working, a positive attitude & independent work style professional an ability to think ahead to anticipate & identify problems with meticulous eye for detail.

• Received appreciations from the client for timely delivery of services.
• Various SVP competition awards for delivery in various aspect of ITSM.
• Awarded for setting up and automating multiple processes in ITSM.
• Best team player and trainer.

• Passport Number: P4985646
• Date of Birth: 10/31/92
• Gender: Male
• Nationality: Indian
• Marital Status: Unmarried