Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Dhanraj Gorak

Hyderabad

Summary

Quality Team Leader with a strong track record in enhancing productivity and efficiency in content moderation. Expertise in process improvement and quality control, leading teams to achieve compliance with industry standards. Proven ability to implement corrective actions and foster a culture of continuous improvement, significantly contributing to operational excellence.

Overview

7
7
years of professional experience

Work History

Quality Team Leader

Concentrix
Hyderabad
12.2023 - Current
  • Collaborated with cross-functional teams to drive process enhancements and best practices.
  • Coached team members on quality standards and root cause analysis techniques.
  • Analyzed customer feedback and complaints to identify trends and develop corrective actions.
  • Conducted internal audits to ensure compliance with procedures, safety protocols, and regulations.
  • Developed and implemented quality policies, procedures, and reporting systems.
  • Led quality control inspections to ensure operational adherence to quality standards.

Quality Analyst

Webhelp India
Hyderabad
06.2022 - 12.2023
  • Conducted root cause analysis to pinpoint issues in production processes.
  • Performed thorough quality assessments to identify and resolve content moderation concerns.

Quality Analyst

Concentrix
Hyderabad
06.2020 - 06.2022
  • Conducted regular audits to ensure adherence to company standards.
  • Collaborated with cross-functional teams to identify process improvement opportunities.
  • Analyzed customer feedback to refine service delivery strategies.

Content Moderator

Concentrix
Hyderabad
09.2019 - 06.2020
  • Reviewed user-generated content for compliance with community guidelines.
  • Identified and flagged inappropriate content for further review.

Customer Care Executive

Concentrix
Hyderabad
07.2018 - 09.2019
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed customer accounts and updated information in the system.

Education

BBA - Business Administration

David Memorial
Hyderabac
05-2018

Skills

  • Process improvement and data analysis
  • Root cause analysis and internal auditing
  • Regulatory compliance
  • Team leadership and coaching
  • Client support and stakeholder management
  • Quality management and MS Office

Accomplishments

  • Star Award
  • People Manger Award

Languages

Hindi
First Language
English
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Marathi
Beginner (A1)
A1

Timeline

Quality Team Leader

Concentrix
12.2023 - Current

Quality Analyst

Webhelp India
06.2022 - 12.2023

Quality Analyst

Concentrix
06.2020 - 06.2022

Content Moderator

Concentrix
09.2019 - 06.2020

Customer Care Executive

Concentrix
07.2018 - 09.2019

BBA - Business Administration

David Memorial

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Dhanraj Gorak