Dhanraj Mathpati

• Lead application support efforts for RPA platforms (V11/A360), ensuring seamless migration, uptime, and troubleshooting issues across the bot lifecycle.
• Lead a 6-member team, responsible for providing Level 1/2/3 support and resolving complex technical issues for RPA applications.
• Proactively troubleshoot and resolve production issues related to RPA platforms, Azure services, and other enterprise applications.
• Code review for new bots before deployment, ensuring adherence to best practices, security standards, and change management processes.
• Monitor Dynatrace dashboards to detect and resolve performance bottlenecks and ensure the optimal functioning of application infrastructure.
• Collaborate with development teams to implement corrective actions and viable workarounds for recurring issues, enhancing service reliability.
• Improve the efficiency of the application support team by creating knowledge-sharing resources, technical tips, and best practices.
• Adhere to ITIL Incident Management processes, ensuring timely resolution of incidents and proactive risk mitigation.

Consultant | (Bench Period)

• Engaged in self-driven learning and skill development, focused on Azure services, cloud technologies, and application support practices, ensuring readiness for future project opportunities.
• Collaborated with internal teams and participated in internal knowledge-sharing sessions to enhance expertise in Azure-based applications, including Service Bus, Event Hub, and Cosmos DB.
• Assisted in troubleshooting and debugging sample applications within the internal environment to sharpen technical problem-solving and performance optimization skills.
• Worked on creating documentation and knowledge resources related to common cloud application issues, which were shared with teams across the organization, improving the overall support efficiency.
• Contributed to the development of internal troubleshooting tools and participated in test cases for Azure services, helping internal teams identify potential challenges in future client projects.
• Proactively identified potential gaps in knowledge or processes and worked with peers and mentors to close those gaps, preparing for a seamless transition into an active project role.
• Worked on refining and updating internal processes for incident management and service escalation, preparing to add value when a new project was assigned.
• Stayed updated on emerging technologies and industry trends related to API management, Logic Apps, and Azure-based applications in anticipation of future projects.

• Provided end-to-end application support for Azure services, including Service Bus, Event Hub, Azure VMs, Cosmos DB, and other critical enterprise applications
• Specialized in troubleshooting issues related to cloud applications, ensuring high availability, performance optimization, and system stability in both Windows and Linux environments
• Developed troubleshooting tools and provided technical guidance to developers on performance analysis and root-cause analysis of production issues
• Provided 24x7 support for Azure-based applications, including issue resolution and escalation to development teams for bugs and fixes
• Documented common troubleshooting steps, resolving recurring issues, and improving incident response times
• Worked on API management issues, providing support for APIM services, Logic Apps, and integrations
• Client: Microsoft

• Responsible for SQL Server support, including backup management, job scheduling, and DB restoration for production applications
• Managed application deployment and configuration on IIS servers, including updates, patching, and resolving issues related to app server performance
• Configured SFTP for secure file transfers between servers and managed application package deployments
• Worked with SOAPUI and Postman for API testing and resolving application integration issues
• Performed manual testing and API automation to ensure the stability of critical systems and collaborated with development teams to resolve bugs and performance issues
• Client: Three Ireland

• Supported SAP MM Module applications, providing incident management and user support across multiple business units
• Assisted in the back-end troubleshooting of SAP VMD data and permission issues using SAM for various applications
• Managed incident logs and collaborated with the backend team to resolve application issues, ensuring minimal downtime for production systems
• Client: Procter & Gamble