Dhanraj Naik
Bengaluru
Summary
Summary
Assistant Team lead with over 6 years of experience in sales, customer service, quality auditing, and training. Proven track record in managing team performance, conducting compliance audits, and identifying process gaps. Expertise in delivering actionable feedback that drives quality and conversion improvements. Seeking a quality and operations role to leverage skills in people management and data-driven performance enhancement for business growth.
Overview
3
3
Languages
1
1
Certification
8
8
years of professional experience
Work History
Quality Auditor
CULT.FIT
Bengaluru, Karnataka
06.2022 - Current
- Manage and mentor team members, monitor individual performance, and support achievement of quality, productivity, and business KPIs.
- Conduct BAU, compliance, PT, Pilates, D2C chat, short-call, and process audits to identify performance and process gaps.
- Managed a span of 21 members while maintaining excellent quality score.
- Weekly stakeholder connects to highlight process gaps and take corrective decisions.
- Conduct weekly call calibrations to improve sales opportunities.
Business Development Executive
MEDIBUDDY
Bengaluru, Karnataka
04.2021 - 03.2022
- Managed customer interactions to convert leads into active buyers.
- Held requirement-focused conversations, handled objections, and guided customers through sales.
- Built customer relationships using consultative sales to meet personal targets.
- Achieved company targets by implementing successful sales strategies.
- Listened intently to customers to identify upselling opportunities.
Customer Service Excellence
WIPRO TECHNOLOGIES LTD
Bengaluru, Karnataka
01.2019 - 03.2021
- Managed customer interactions while following service processes and experience standards.
- Handled customer query escalations and resolved issues within service parameters.
- Managed inbound customer service calls to resolve queries and complaints efficiently.
- Assisted customers with product questions, collected feedback, and addressed complaints.
Education
MBA - Human Resources & Marketing
Central University of Karnataka
01.2018
BBA -
SB College
KalaburagiSkills
- Training and mentoring
- Feedback and evaluation
- Sales and conversion improvement
- Process optimization
- SOP compliance
- Root cause analysis
- Call quality assurance
- Compliance auditing
- Escalation management
- Data analysis
Certification
- Hospitality and Tourism Certificate
- Entrepreneurship Certificate for Small Business
Accomplishments
- Excelsior Award, Cult.fit, 2025
- Employee of the Quarter, Cult.fit, Q4, 2024
- Quality Alpha Award, Cult.fit April & May 2026
Languages
English
Proficient
C2
Hindi
Proficient
C2
Kannada
Proficient
C2
Timeline
Quality Auditor
CULT.FIT
06.2022 - Current
Business Development Executive
MEDIBUDDY
04.2021 - 03.2022
Customer Service Excellence
WIPRO TECHNOLOGIES LTD
01.2019 - 03.2021
MBA - Human Resources & Marketing
Central University of Karnataka
BBA -
SB College