DHANRAJ K SHERIGAR
Bangalore
Summary
Driven by a passion for excellence, I leveraged my technical analysis and team management skills at Tech Mahindra to enhance system performance and foster effective team coordination. Recognized for implementing strategic planning and cybersecurity best practices, I consistently delivered project success, achieving a notable increase in customer satisfaction and team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Module Lead
Tech Mahindra
Bangalore
06.2018 - Current
- Identified risks associated with projects and developed mitigation plans accordingly.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Provided timely reports detailing any issues encountered during the course of an upgrade.
- Created documentation outlining the various steps involved in the upgrade process.
- Coordinated phases of construction projects from inception to completion.
Senior Software Engineer
High Noon Corp
Bangalore
03.2017 - 06.2018
- Coordinated with quality assurance teams to ensure software met all testing criteria.
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
UC4 Atomic
Estuate India Pvt Ltd
Bangalore
08.2016 - 03.2017
- Company Overview: E & J Gallo Winery is a winery and distributor headquartered in Modesto, California
- It was founded in 1933 by Ernest Gallo and Julio Gallo, and is the largest exporter of California wines
- Developing UC4 Objects as per the client requirement in UC4 Application
- Migration of UC4 objects from different application
- Documentation of newly created Objects for client understanding
- Well versed with Managed Service Onsite Offshore Model, US based client EJGallo
- Analyze trends to develop UC4 job by dependencies
- Create notification to responsible according to documentation
- Interact with clients for discussion of Jira tasks
- E & J Gallo Winery is a winery and distributor headquartered in Modesto, California
- It was founded in 1933 by Ernest Gallo and Julio Gallo, and is the largest exporter of California wines
UC4 Atomic Run Analyst
DISYS India PVT LTD
Chennai
02.2016 - 07.2016
- Company Overview: Exxon Mobil Corp
- (ExxonMobil) is an American multinational oil and gas corporation headquartered in Irving, Texas
- The world's 5th largest company by revenue, ExxonMobil is also the second largest publicly traded company by market capitalization
- Verify failures and long running jobs scheduled on SAP, Windows and Unix environments
- Error log analysis for troubleshooting
- System outages and incident handling
- Create notification to responsible according to documentation
- Monitor and follow up open notifications and Incidents in ITSM
- Monitor shared mailbox for on demand execution requests and consulting
- Provide customer support through global hotline phone calls
- UC4 obsolete objects deletion
- System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
- Mailboxes maintenance (archiving)
- On call support during weekends (after pilot)
- Exxon Mobil Corp
- (ExxonMobil) is an American multinational oil and gas corporation headquartered in Irving, Texas
- The world's 5th largest company by revenue, ExxonMobil is also the second largest publicly traded company by market capitalization
L1 System Support Associate
CompuCom – CSI India PVT LTD
Pune
02.2014 - 01.2016
- Experienced in supporting Batch support in UNIX Environment for requirement gathering to production deployment
- Scheduling the batch jobs according to the business environment both in UC4 and AUTOSYS scheduling tools
- Experienced in AUTOSYS and UC4 jobs scheduling, modification and deletion of batch jobs
- Using HP service center to take care of every ticket raised for any issue
- Experienced in AUTOSYS and UC4 jobs handling
- Good communication, presentation skills
- Well versed with Managed Service Onsite Offshore Model, US based client PFIZER
- Worked on VMware VSphere Client to manage L1 Virtual Desktop Issues
- Worked on File Server to troubleshoot Shared Drives, NTFS Permissions, Disk Space Quota related issues
- Worked on Client/Server Issues Like Net Share Failures, Logon Failures, ESM Bad User, File Transfer Protocol, WDUS Services And Thin Client
- Analyze trends for ways to prevent future problems and alert management to emerging trends in incidents
- Worked on RCA’s, maintaining a Known Error Database for reducing the occurrence of Recurring Incidents
- Worked on Outlook issues
Team Leader
Alpha Info Solutions Pvt.Ltd.
Manipal
03.2012 - 01.2014
- Make contact with potential customers & handling Call Escalations
- Have knowledge of all the features and application of the products and services offered by company
- Providing higher standard of work level customer service when confirming details for International customers
- Had been responsible for solving trouble shootings & error occurred by the system & servers
- Campus Recruitment
- Making the Organization a better place
- Health and safety coordinator
- Training, Motivating, Team Handling
- Monthly Reports & Monthly Review, Publishing the periodic Operation reports to the Management
Education
Diploma - Electrical, Electronics And Communications Engineering
Dr TMA Pai Polytechnic
Manipal, Udupi03-2011
BCA -
Dr CV Raman University
Skills
- Work Shift Coordination
- Team Management
- Coaching and Support
- Effective Team Coordination
- Service level agreements
- Project Planning
- Task Coordination
- Workforce Training
- Effective Troubleshooting Skills
- Technical analysis
- System Performance Improvement
- Agile Scrum Methodology
- Implementation of Corrective Actions
- Cybersecurity Best Practices
- Application Security Management
- Workflow Streamlining
- Strategic planning
Certification
- Automic Automation V21 - Release Overview
- Automic Automation TLS and Certificates
- Automic Automation: Upgrading to Version 21
- Automic Automation v21 Administration Foundation
- MTA: Networking Fundamentals, 2017
- Technology based Entrepreneurship Development program in Computer Hardware & Peripherals
- MCITP = Microsoft Certified IT Professional from IIHT
Accomplishments
- Standing Ovation award
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Module Lead
Tech Mahindra
06.2018 - Current
Senior Software Engineer
High Noon Corp
03.2017 - 06.2018
UC4 Atomic
Estuate India Pvt Ltd
08.2016 - 03.2017
UC4 Atomic Run Analyst
DISYS India PVT LTD
02.2016 - 07.2016
L1 System Support Associate
CompuCom – CSI India PVT LTD
02.2014 - 01.2016
Team Leader
Alpha Info Solutions Pvt.Ltd.
03.2012 - 01.2014
Diploma - Electrical, Electronics And Communications Engineering
Dr TMA Pai Polytechnic
BCA -
Dr CV Raman University
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