Dhanshree Agrahari
Knowledge Management and PMO
Gurgaon,Haryana
Summary
Results-driven Assistant Manager with over 10 years of experience leading business consulting engagements across diverse sectors within advisory practice. Recognized for expertise in knowledge management, PMO operations, and process improvement. Proven ability to drive project success through strategic planning, risk mitigation, and clear stakeholder communication. Detail-oriented leader with a strong track record of mentoring teams and aligning execution with organizational goals. Extensive experience in managing organizational knowledge and driving impactful initiatives. Adept at implementing knowledge-sharing systems that improve efficiency and collaboration within teams. Known for adaptability and reliability in dynamic environments, leveraging skills in data management and strategic planning.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Knowledge Manager
KPMG
05.2014 - Current
- Led daily operations of the order fulfillment team, ensuring timely and accurate delivery of customer orders within defined scope and quality standards.
- Provided clear direction and consistent support to align team efforts with business goals, cultivating a collaborative and high-performing work environment.
- Coached and mentored team members, driving professional growth and resolving conflicts constructively to maintain team cohesion.
- Managed resource planning and allocation to optimize team efficiency and meet delivery targets.
- Acted as escalation point for operational issues, ensuring swift and effective resolution to minimize impact on service.
- Analyzed performance data to uncover trends and bottlenecks, partnering with internal teams to implement process improvements.
- Developed and updated standard operating procedures to strengthen process consistency and reduce operational gaps.
- Ensured adherence to company tools, processes, and compliance standards.
- Balanced team well-being with business objectives to support sustainable performance.
- Collaborated with cross-functional departments to enhance overall service delivery and drive continuous improvement initiatives.
- Conduct quality control and assurance activities to ensure project deliverables meet required standards: Performing regular checks and reviews to verify that project outputs align with quality expectations.
- Collect, analyze, and report on project-related data to identify trends, areas for improvement, and key performance indicators (KPIs): Using data to derive insights that drive decision-making and improve project outcomes.
- Provide clients with insights; develop strategic and operational implications based on data analysis: Presenting findings and actionable insights to clients to facilitate strategic decision making.
- Knowledge management Strategy building and Content Creation/Management
- Develop and implement KM strategies as per Global focus areas of firm.
- Manage the global database for content, ensuring the appropriateness and relevance of information is up to date.
- Building knowledge libraries on tools like SharePoint, Viva Engage and MS teams.
- Regularly refresh the data repository with updated case studies, credentials, Proposals, Sales materials and company information/FAQs.
- A strong connection to global teams to bring across best in class production knowledge to integrate into future working.
- Build simple and productized content packs that can be shared and tailored to industry and client specific content.
- Reporting – Defining and creating reporting matrix using PowerBI tool to track and report progress to track the content added by member firm and sector leads on monthly bases to improve the content repository.
Education
MBA -
SMU distance learning
B.Com - undefined
Delhi University
Senior Secondary - undefined
Higher Secondary - undefined
Skills
Certification
Scrum Master, 2018
Key Competencies And Skills
- Team Leadership
- Stakeholder Management
- Effective Communications
- Microsoft office expertise
- Problem-Solving
- Self-driven
- Reporting and Documenting
Tool Expertise
- Jira
- Confluence
- Concep
- SharePoint (INTRANET)
- Clazrien
- MPP
- PowerBI
- Microsoft forms
- Qualtrics
Knowledge Management - Strategy Building And Content Management
- Develop and implement KM strategies as per Global focus areas of firm.
- Manage the global database for content, ensuring the appropriateness and relevance of information is up to date.
- Building knowledge libraries on tools like SharePoint, Viva Engage and MS teams.
- Regularly refresh the data repository with updated case studies, credentials, Proposals, Sales materials and company information/FAQs.
- A strong connection to global teams to bring across best in class production knowledge to integrate into future working.
- Build simple and productized content packs that can be shared and tailored to industry and client specific content.
- Reporting – Defining and creating reporting matrix using PowerBI tool to track and report progress to track the content added by member firm and sector leads on monthly bases to improve the content repository.
Personal Information
- Date of Birth: 10/30/86
- Marital Status: Married
Current Role
Knowledge Manager, KPMG, 05/01/14, Led daily operations of the order fulfillment team, ensuring timely and accurate delivery of customer orders within defined scope and quality standards., Provided clear direction and consistent support to align team efforts with business goals, cultivating a collaborative and high-performing work environment., Coached and mentored team members, driving professional growth and resolving conflicts constructively to maintain team cohesion., Managed resource planning and allocation to optimize team efficiency and meet delivery targets., Acted as escalation point for operational issues, ensuring swift and effective resolution to minimize impact on service., Analyzed performance data to uncover trends and bottlenecks, partnering with internal teams to implement process improvements., Developed and updated standard operating procedures to strengthen process consistency and reduce operational gaps., Ensured adherence to company tools, processes, and compliance standards., Balanced team well-being with business objectives to support sustainable performance., Collaborated with cross-functional departments to enhance overall service delivery and drive continuous improvement initiatives., Conduct quality control and assurance activities to ensure project deliverables meet required standards., Collect, analyze, and report on project-related data to identify trends, areas for improvement, and key performance indicators (KPIs)., Provide clients with insights; develop strategic and operational implications based on data analysis.
Timeline
Knowledge Manager
KPMG
05.2014 - Current
B.Com - undefined
Delhi University
Senior Secondary - undefined
Higher Secondary - undefined
MBA -
SMU distance learning
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