Dhan Singh Bora
New Delhi
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
11
11
years of professional experience
Work History
Team Leader
Carlson Wagonlit Travel
Gurugram
06.2024 - Current
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Facilitated training sessions for new employees on company policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
Team Leader
Teleperformance
Gurugram
11.2019 - 06.2024
Senior Travel Councellor
Carlson Wagonlit Travel
Gurugram
03.2017 - 11.2019
Travel Consultant
IGT
Gurugram
11.2014 - 03.2017
Customer Service Executive
Spicejet
New Delhi
01.2014 - 12.2014
Education
B.Tech - Electronic Engineering
Progressive Engineering College
Hyderabad 04-2013
Skills
- Complaint resolution
- Coaching
- Mentoring
- Expectation setting
- Daily workflow improvement
- Client service
- Client communication
- Leadership
- SOP adherence
- Team motivation
- Service level agreements
- Flexible schedule
- Performance improvement
- Analytical thinking
- Meeting facilitation
- Team supervision
- Safety processes and procedures
- Leading team meetings
- Staff education and training
- Teamwork and collaboration
- People management
- Key performance indicators
- Quality improvement
- Problem-solving
- Team assessment
- Overtime management
- Verbal and written communication
- Performance evaluations
- Coaching and mentoring
- Employee training
Languages
English
Proficient
C2
Other Skills:
- Good Knowledge on Power BI, Tableau
- Python
- Pandas
- Numpy
- Matplotlib
Timeline
Team Leader
Carlson Wagonlit Travel
06.2024 - Current
Team Leader
Teleperformance
11.2019 - 06.2024
Senior Travel Councellor
Carlson Wagonlit Travel
03.2017 - 11.2019
Travel Consultant
IGT
11.2014 - 03.2017
Customer Service Executive
Spicejet
01.2014 - 12.2014
B.Tech - Electronic Engineering
Progressive Engineering College