DHANUSH
Summary
Operations Specialist with extensive experience in the US Retirement domain, excelling in transaction processing and quality control. Maintained a 100% accuracy rate while driving operational excellence through training and collaboration on process optimization projects.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
SPECIALIST PARTICIPANT TRANSACTION
EMPOWER
Bengaluru
09.2025 - Current
- Quality checking US retirement withdrawals while ensuring strict adherence to procedural compliance and sustaining a 100% accuracy rate.
- Mitigated risk by performing enhanced due diligence on transactions to prevent incorrect or duplicate payments and audit failures especially on DB plan requests and corrective processing.
- Facilitated cross-departmental communication to resolve intricate, high-risk client requests more effectively.
- Conducted in-depth research and document review to identify solutions for complex transaction requests via CIRRUS.
- Developed performance dashboard to track individual associate productivity.
- Key achievements: 100% accuracy, Process improvement, reduced processing error by maintaining consistency with 0 external errors, gain and loss to the team.
ASSOCIATE SPECIALIST PARTICIPANT TRANSACTION
EMPOWER
Bengaluru
09.2024 - 09.2025
- Executed end-to-end processing and quality checking of complex financial transactions in OnBase and CIRRUS, ensuring compliance with procedural standards.
- Collaborated on query management project to track process exceptions and provide real-time updates, enhancing visibility of transaction issues.
- Prepared RCA for internal and external errors, identifying knowledge gaps to improve process understanding.
- Executed end-to-end processing and quality checking of complex financial transactions in OnBase and CIRRUS, ensuring compliance with procedural standards.
Education
Bachelor of Commerce -
SESHADRIPURAM FIRST GRADE COLLEGE
Bangalore, Karnataka 11.2021 - 06.2024
Skills
Personal Skills & Technical skills
- Analytical Thinking
- Team work & collaboration
- Communication skills
- Adaptability
- Time Management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Marathi
Advanced
C1
Timeline
SPECIALIST PARTICIPANT TRANSACTION
EMPOWER
09.2025 - Current
ASSOCIATE SPECIALIST PARTICIPANT TRANSACTION
EMPOWER
09.2024 - 09.2025
Bachelor of Commerce -
SESHADRIPURAM FIRST GRADE COLLEGE
11.2021 - 06.2024