DHANUSH B K
IT Support Associate | Java full Stack Certified | Customer Experience Specialist
Jigani
Summary
Full-stack developer with a proven track record of designing and developing web applications. Proficient in modern web technologies like React, Spring Boot, and Java. Experienced in building machine learning applications and cloud-based solutions. Skilled in problem-solving, teamwork, and continuously learning the latest technologies. Ready to contribute to a dynamic development team with strong adaptability and attention to detail.
Overview
1
1
year of professional experience
5
5
Certifications
3
3
Languages
Work History
Customer Relationship Executive (Inside Sales – Tata Tele BS Process)
One Point One Solutions Ltd
06.2025 - Current
- Handled B2B inside sales and support for Tata Tele Business Services (BS Process).
- Managed client queries related to telecom and IT products such as leased lines, cloud solutions, and voice services.
- Used CRM tools to maintain customer data, follow up on leads, and close service requests efficiently.
- Coordinated with technical support teams to escalate and resolve product issues or service downtimes.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Java Developer Intern
Cognify Technologies
02.2025 - 04.2025
- Integrated user-facing elements developed by a front-end developer.
- Improved user experience by designing and implementing intuitive user interfaces for Java applications.
Java Full Stack Dev Trainee
Besant Technologies
06.2024 - 02.2025
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of technology btech - Computer Science
Gandhi Institute of Technology And Management GITAM
Bengaluru, Karnataka07.2024
PU intermediate - SCIENCE
Karnataka School Examination And Assessment Board (KSEAB)
Bengaluru01.2020
SSLC 10TH -
Secondary School Certificate
Bengaluru01.2018
Skills
Technical Skills : Java (Core & Advanced) Spring Boot RESTful APIs HTML, CSS, JavaScript Reactjs (or Angular, if applicable) MySQL / PostgreSQL Git & GitHub Maven JSON & XML JWT Authentication Postman (API Testing)
IT Support & Tools : Hardware & Software Troubleshooting Basic Networking (IP, DNS, Routers, LAN/WAN) CRM Tools (Salesforce, Zoho CRM) Help Desk & Ticketing Systems (eg, Freshdesk, Zendesk) Remote Desktop Assistance Windows OS Configuration & Maintenance Microsoft Office Suite (Word, Excel, Outlook) IDEs: Eclipse, IntelliJ IDEA
Interests
Competitive Coding, Open-source Contributions
Projects
Customer Support Ticketing System | Java Full Stack Project
- Built a role-based ticketing system using Java (Spring Boot) and React
- Implemented RESTful APIs, JWT authentication, and MySQL integration
- Enabled ticket creation, tracking, escalation, and reporting features
- Aligned system flow with real IT support and customer service operations
Certification
Java Full Stack Development Training and Bootcamp, Besant technologies 07/2024 - 02/2025
Timeline
Customer Relationship Executive (Inside Sales – Tata Tele BS Process)
One Point One Solutions Ltd
06.2025 - Current
Java Developer Intern
Cognify Technologies
02.2025 - 04.2025
Java Full Stack Development Training and Bootcamp, Besant technologies 07/2024 - 02/2025
02-2025
Java Full Stack Dev Trainee
Besant Technologies
06.2024 - 02.2025
AWS Solutions Architect
05-2024
Artificial Intelligence Virtual Experience Program
01-2024
AWS Academy Graduate - AWS Academy Cloud Architecting
08-2023
Bachelor of technology btech - Computer Science
Gandhi Institute of Technology And Management GITAM
PU intermediate - SCIENCE
Karnataka School Examination And Assessment Board (KSEAB)
SSLC 10TH -
Secondary School Certificate