DHANUSH KUMAR BK

Collections:

Monitored daily aging reports to identify and prioritize overdue accounts, ensuring timely follow-up actions for the collection of outstanding payments.
Initiated outbound collection calls in accordance with the Standard Operating Procedures (SOPs), aimed at recovering pending dues, and effectively resolving any billing-related issues.
Sent proactive payment reminders and formal dunning letters to customers in order to facilitate timely settlements, and maintain healthy cash flow.
Performed account reconciliations, processed necessary adjustments, and resolved issues related to unapplied credits or short payments to maintain accurate financial records.
Collaborated closely with cross-functional internal teams, including Sales, Billing, and Operations, to ensure a seamless transaction flow and quick resolution of customer disputes or discrepancies.
Maintained and regularly updated collection trackers and reports, ensuring full adherence to internal control procedures, compliance requirements, and organizational SOPs.

Billing Disputes:

Extensive experience handling credit card billing disputes in accordance with Regulation Z and internal compliance policies.

Responsible for evaluating the validity of customer claims related to unauthorized transactions, billing errors, or service disputes.

Conducted in-depth reviews of transaction details, receipts, communication records, and merchant policies to determine eligibility for chargebacks.

Initiated and monitored chargeback cases through card network platforms, ensuring deadlines and documentation requirements were met.

Collaborated with internal teams, merchants, and acquiring banks to investigate and resolve disputes effectively.