Dhanush Kumar B N V S
Flat No 204 MBM Square Apartment Omkar Layout RR Nagar Bangalore
Summary
Reliable manager demonstrating a high level of ownership and a motivated professional with over 9 years of experience and a record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
INSTOCK MANAGER / Demand Planning Manager
Kay Kay Overseas
02.2025 - Current
- Analyzed key business metrics such as In-Stock Rates, Inventory Levels (Days of Cover), Forecast Accuracy, and Unsellable Inventory Status to identify gaps and drive performance improvements.
- Managed inventory health, item-level forecasting, S&OP, assortment planning, and the resolution of unsellable and unhealthy inventory.
- Led process improvement initiatives, systematically reducing SOROOS from 900 bps to 340 bps through targeted strategies.
- Enhanced the transition from manual to automated buying, reducing ASIN-related manual buying defects from 76% to 91% by identifying and addressing root causes.
- Improved RIS performance from 68% to 86% by optimizing cluster-level demand forecasting, and refining replication metrics.
- Identified selection gaps and tracked offline brand catalogs to ensure comprehensive product availability on Amazon.
- Drove selection growth from 25K to 38K SKUs by identifying unique active and EOL SKUs, by historical DRR trend.
- Analyzed historical sales trends and demand drivers to develop robust statistical forecast models as a Forecast Subject Matter Expert.
- Collaborated closely with operations teams to identify efficiencies, and improve process workflows.
- Managed inbound shipments, focusing on fill rates, scheduling, and delivery lead times as a BOX team POC.
- Oversaw inventory planning for business-as-usual operations and sales events, optimizing stock levels to meet demand.
- Participated in vendor discussions to resolve supply chain challenges, ensuring timely and efficient operations.
- Negotiated with vendors on RTV, margins, and other key issues, particularly in the absence of Vendor Managers.
- Conducted regular meetings and follow-ups with internal and external stakeholders to ensure task completion and alignment.
- Reviewed upcoming programs with leadership to ensure efficient execution and resource allocation.
INSTOCK MANAGER / DEMAND PLANNING MANAGER
RK WORLD INFOCOM.COM
Bangalore
06.2022 - 02.2025
- Participate in discussions with vendors to resolve supply challenges.
- Manage ordering, inventory health, item-level forecasting, S&OP, assortment planning, and managing unsellable and unhealthy inventory.
- Building selection: Identify selection gaps. Track brands' offline catalog to ensure all relevant selections are present on Amazon.
- Drive operational improvements through the identification of process improvement initiatives.
- Analyzed historical sales trends, researched demand drivers, and validated sales inputs to develop statistical forecast models.
- Interact with operations teams, and drive efficiencies through close collaboration.
- Reviews business metrics, such as Instock. Inventory Levels (Days of Cover). Forecast accuracy, unsellable inventory status, and identifying the gap to goal.
- Inventory planning for BAU, sales days, and managing the stock levels.
- Conducts meetings and follow-ups with internal and external stakeholders to ensure the assignment of tasks and closure of aligned steps.
Team Lead
Amazon Wholesale India Pvt Limited
03.2020 - 05.2022
- Worked as a Station Manager and Managing a Team of around 230 Associates (Both Last Mile and Forward Deployment) across 5 different 3P Stakeholders and their Performance with respect to the Quality, Efficiency Metrics and Smooth Functioning of the Delivery and FD Operations.
- Driving a Monthly Business Value of 8-9 Crores with a Daily Inbound of 250000 Units and Outbound of 2000 Shipments Worth Rs 30-40 Lakh in Value and also Responsible to Conduct Inventory Control Quality Audit and Process Level Audits.
- Responsible To make sure that the 3rd Party Partner Metrics are in line with Amazon Business Goals (DEA, FDDS, on time Last mile vehicle placement, Delivery Shrinkage) and also Responsible To maintain the Stock Accuracy Using the Inventory Management Techniques.
- Responsible and taking care of Partner Cash Reconciliation, Credits and Tote Reconciliation on daily basis.
- Responsible for on time Inbound closure of Transshipment & CPT clearance without any customer promise impact, Inventory Control and Quality Audits — Monthly Cadence of Expiry and Damage Item Recall.
- Responsible for Planning and Forecasting of Inbound based on the gas tank utilization.
- Responsible for Reverse logistics operations (Rejection validation, return pick-up Return less refund metrics).
- Responsible to Develop Process Design and/or understand performance metrics to assist with driving business results.
- Systematically escalating the technical and ground problems to concerned teams over Trouble tickets and emails to ensure that the issue is resolved with no impact to business.
- Responsible to Implement the formal process control and process improvement mechanisms such as Kaizen, 55, Gemba Walk and Analysis of the data reports to identify performance bottlenecks and improve the performance.
- Regularly interacting with the Sales Team & Product team to implement new process based upon customer need.
- Responsible for Solving Customer Escalations within the SLA and Continuously improve the through put and attain a sustained level of delivery performance Improvement.
Subject Matter Expert (Concession Abuse Prevention Team)
Frontizo Business Services
01.2019 - 01.2020
- Handling transactional and payment related queries.
- Resolution of issues by creating tickets and coordinating with the backend team.
- Providing assistance to the customer for seller fulfilled services.
- Facilitate blocked customers account and helping customers in resetting password.
- Customer related information verification and preventing unauthorized usage of cards.
- RCA for abusive customers using QC tool like CS Central to determine the RC of issues.
Self Employed
Own
Bangalore
01.2018 - 01.2019
- Worked as an electrical contractor, managing domestic wiring contracts.
- Reviewed blueprints and schematics, accounting for materials used on job sites, and managing total inventory.
Executive-AR and Quality Assurance (QC)
Omega Healthcare Management Services Private Limited
01.2016 - 01.2018
- Worked as AR Associate in RTI Process (Denial Management), well-versed in claims denial and processing.
- Trained new associates on denial codes, maintained complaint processing records, and developed standards for production and design improvements.
Education
BE - Electrical and Electronics Engineering
REVA Institute of Technology And Management
Bangalore01.2016
DIPLOMA -
PVP Polytechnic
Bangalore01.2012
10th -
G S English High School
Bangalore01.2007
Skills
- Data analysis
- Demand planning
- Supply chain management
- Operations
- Process improvement
- Communication
- Inventory control
- Audit
- Management
- Optimization
- Stakeholder communication
- People management
- Carrier Operation Management Platform (COMP)
- Warehouse management
- Logistic management
- Quality assurance
- Process excellence
- Statistical Forecasting
- Enterprise Resource Planning (ERP)
- Microsoft Excel
- Purchasing
- Business Planning
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Timeline
INSTOCK MANAGER / Demand Planning Manager
Kay Kay Overseas
02.2025 - Current
INSTOCK MANAGER / DEMAND PLANNING MANAGER
RK WORLD INFOCOM.COM
06.2022 - 02.2025
Team Lead
Amazon Wholesale India Pvt Limited
03.2020 - 05.2022
Subject Matter Expert (Concession Abuse Prevention Team)
Frontizo Business Services
01.2019 - 01.2020
Self Employed
Own
01.2018 - 01.2019
Executive-AR and Quality Assurance (QC)
Omega Healthcare Management Services Private Limited
01.2016 - 01.2018
BE - Electrical and Electronics Engineering
REVA Institute of Technology And Management
DIPLOMA -
PVP Polytechnic
10th -
G S English High School
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