Dhanush R. Kumar
Technical Support Engineer
Chennai
Summary
Expert skill level obtained from 7+ Years of experience as a IT Professional with outstanding communication & Public Speaking Experience. Good Knowledge in Active Directory, Group Policy & with proficiency in grasping new technical concepts quickly and utilizing them in an effective manner.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
5
5
Certifications
Work History
Technical Support Engineer
ZOHO CORPORATION
12.2020 - Current
- Company Overview: Present company
- Administered Tier 2-Level product support to a suite of Web applications offered by Manage Engine for successfully maintaining the IT infrastructure and managing computers in the IT Support prospective
- Product name: Manage Engine Desktop Central /Endpoint Central
- Endpoint Central is a complete Windows Desktop Management solution that provides Software Deployment, Patch Management, Asset Management, Remote Desktop Sharing, Service Pack Deployment, Configurations, OS imaging and deployment, Active Directory Reports, User Logon Reports, Windows System Tools and Mobile Device Management
- Providing support to the customers of our products via Remote Session, Call and Chat
- Provide internal support to Tier-1 personnel with ranging from client escalations to assistance with product-related inquiries where further assistance is requested.
- Helping customers to deploy software's with the silent installation commands and other configurations for mac and Linux as well
- Helping customers to deploy patches
- Helping customers to create OS image and deploy OS using the USB stick, PXE media, ISO Media through the product
- Developed FAQ documents for internal/external knowledgebase and client forums for product resources.
- Coordinating with the developers incase if we notice or customer reports any bug on the product
- Good at SAML integrations with identity providers
- Performing Various troubleshooting's on the product and in the customer environment as well
- Good Knowledge in OWASP
- Helping customers to make use of our product securely on their environment to avoid security breeches
- Presenting Demo and Proof of concepts and providing training sessions for the product
- Good at Performing Enumeration, vulnerability analysis
- Good knowledge in Web servers and security
- Good knowledge in AWS EC2 and few services
- Beginner level knowledge in DevOps CI/CD pipelines and tools like GitHub (Git cloning), Jenkins, Dockers(Docker imaging)
- Beginner level knowledge at Linux shell scripting and PowerShell
Systems and Network Administrator
HTC Global Services
09.2018 - 01.2020
- Handling Change Request & Global Help Desk Tickets in large-scale global environment of 30,000+ users.
- Co-coordinating with Lenovo, HP & Dell vendor for Hardware Related Issues.
- Maintain 100% compliance of Desktops & Laptops in while handling issues.
- Provide support for Hardware, Software & Network related issues in Laptops & Desktops.
- Handling different types of manageable switches like HP, Dell, Cisco, Juniper
- Strong knowledge in VLAN congratulations, VTP concepts
- Handling Voice over internet protocol (VOIP phones)
- Good knowledge in DHCP concepts
- Good knowledge in proxy server and settings.
- Working in Adds servers for maintaining user account
- Windows patching with WSUS server
- Good knowledge in troubleshooting windows update failure
- Basic knowledge in IIS
- Good knowledge in POP, IMAP, SMTP
- Handling clonezilla servers for uploading OS image and applying the image in other required laptops, deleting OS image from clone server
- Hands on experience in working on Microsoft Windows Server2012, 2012r2.
- MS office, office 365 installations and troubleshooting.
- Configuring mails and troubleshooting various types of issues in OUTLOOK
- Troubleshooting VPN issues
- Good knowledge in Remote desktop services (RDS) and experience in working with citric receiver
- Virtual box, VM Ware installation and deploying iso images into it.
- Having Hands on Experience in installing & configuring Microsoft Windows 7,8,8.1,10,Ubuntu (Linux).
- Handling antivirus software such as Symantec, MacAfee
Service Engineer
Team lease services Pvt. Ltd
05.2017 - 08.2018
- Troubleshooting customer's Airtel broadband connections from telephone exchange to customer end within the given SLA
- Strong knowledge in DSL and ADSL technology
- Handling MDF and Huawei port management in RSU
- Troubleshooting issues in analog telephones
- DSL and ADSL modem, DSL router/extender configuration such as configuring static Ip address on modem, Firmware up gradation for modems, Wireless connectivity setup etc.
- Port forwarding.
- Hands on knowledge in fiber optics technology
- Handling customer's system and laptop related issues such as OS installation, MS office, Outlook configuration, office 365 installation and troubleshooting, data recovery, RAM up gradation etc.
- Crimping RJ 11 and RJ 45 cables.
Education
Bachelor of Engineering - Electronics & Communication Engineering
T.J Institute of Technology
Mowbray's matriculation higher secondary school - undefined
New prince matriculation higher Secondary school - undefined
Skills
Friendly, positive attitude
Certification
Certified with IIHT which includes a list of programs such as CCNA, Basic hardware and networking.
Timeline
Technical Support Engineer
ZOHO CORPORATION
12.2020 - Current
Systems and Network Administrator
HTC Global Services
09.2018 - 01.2020
Service Engineer
Team lease services Pvt. Ltd
05.2017 - 08.2018
Mowbray's matriculation higher secondary school - undefined
New prince matriculation higher Secondary school - undefined
Bachelor of Engineering - Electronics & Communication Engineering
T.J Institute of Technology
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