Summary
Overview
Work History
Education
Skills
Timeline
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Dhanush Urs

Bengaluru

Summary

Allow me to share insights into my professional journey that strongly correlate with the role's expectations.


During my tenure as an Associate at Enfusion, I focused on optimizing reporting processes to enhance the efficiency of identifying changes in Net Asset Value (NAV). Through close collaboration with my team, I led the development of a robust database that effectively tracked daily and monthly NAV adjustments. This effort was complemented by designing a comprehensive training program for clients, which resulted in a remarkable 30% improvement in overall client satisfaction.
My meticulous approach extended to roles where I reconciled complex financial instruments, including Equities, FX Forwards, CDS, and Swaps, maintaining an impressive accuracy rate. Collaborating with the administration team, I played a significant role in promptly resolving discrepancies in month-end Trial Balances, thereby reinforcing client trust. Then on my second journey with the company, I was the primary contact of client to trouble shoot any issues they had.
My tenure as a Senior Associate at Morgan Stanley was characterized by a similar focus on efficiency and precision. Implementing automated solutions for NAV calculations significantly reduced manual efforts. Moreover, I managed responsibilities such as calculating Management and Incentive fees while adhering to Offering Memorandum guidelines, and addressing intricate corporate action events with precision.

Overview

7
7
years of professional experience

Work History

Associate, Client Success Relationship

Enfusion
12.2023 - Current
  • Coordinated regular review meetings between clients and company executives to ensure alignment on goals and progress updates.
  • Worked with client on any issues they had and provide resolution where needed.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • First point of contact to the client.
  • Acted as an escalation point and subject matter expert for any client issues ensuring accurate, organized and timely resolution
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Worked closely with client onboarding, product support and technology teams to deliver cohesive solutions that follow industry and system best practices.
  • Provided exceptional support during software migrations, ensuring seamless transitions for clients and minimal downtime.

R&D Tax Senior

EY
11.2022 - 09.2023
  • Identified and processed over 100 Research & Development credit claims for clients
  • Collaborated with cross-functional teams across UK offices to develop an efficient process for identifying and documenting eligible R&D activities, reducing the claim processing time
  • Provided technical guidance to clients on R&D tax credit eligibility criteria and documentation requirements
  • Coordinated with clients to collect and organize payroll records, general ledger expense details, project lists, emails and other essential documents required to calculate the R&D Tax credit
  • Assisted in conducting interviews with clients to gather necessary information for the R&D study process and drafted report narratives describing their innovation projects.

Associate

Enfusion
11.2020 - 07.2022
  • Implemented streamlined reporting processes for tracking changes in NAV, reducing identification time by 50%
  • Collaborated with team members to develop a comprehensive database that tracks NAV changes on a daily and monthly basis, resulting in increased accuracy and efficiency
  • Developed and implemented a client-facing training program on the use of the new reporting system, resulting in an increase of overall client satisfaction by 30%
  • Conducted daily reconciliation of Equities, FX Forwards, CDS, Swaps and other derivatives instruments for multiple Hedge funds, resulting in 100% accuracy
  • Collaborated with admin team to reconcile month-end Trial Balances and identified discrepancies in NAV of the funds, successfully highlighting them to clients and resolving issues promptly
  • Researched various corporate action deals affecting NAV and ensures accurate bookings in the system while proactively resolving any breaks or discrepancies
  • Implemented streamlined process for sending trades to respective PB's, reducing response time by 50%
  • Developed comprehensive training program for new joiners, resulting in a reduction in onboarding time and increased productivity
  • Created many SOP's with videos which helps anyone new in picking up the activities of the fund seamlessly
  • Booking of all non-trading accrual entries and maintaining the accruals as per the admin.

Senior Associate

Morgan Stanley
01.2017 - 10.2020
  • Streamlined end-to-end NAV calculation process for multiple US hedge funds by implementing automated solutions for expense accruals, pricing, and reconciliations, resulting in a reduction of manual effort
  • Preparing and reviewing end-to-end NAV calculation process for US hedge funds - review of trade capture, recording trades/entries in the accounting system, expense accruals, pricing and reconciliations review, allocations, client queries, troubleshooting, etc
  • Calculation of Management and Incentive fees on a monthly basis for main and side-pocket accounts and allocating expenses to investor balances in accordance with the Offering Memorandum
  • Researching various corporate action deals affecting client portfolios and ensuring that they are accounted for as per the terms of the events
  • Liaising with different functions and addressing operational/system issues and ensuring timely resolution to meet daily/monthly deadlines
  • Promptly addressed concerns, complaints, and inquiries to meet customer satisfaction
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Education

MBA - Finance and HR

SDMIMD
Mysuru, Karnataka

Bachelor of Commerce - Finance

Mahajana Education Society
Mysuru, Karnataka

Skills

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Timeline

Associate, Client Success Relationship

Enfusion
12.2023 - Current

R&D Tax Senior

EY
11.2022 - 09.2023

Associate

Enfusion
11.2020 - 07.2022

Senior Associate

Morgan Stanley
01.2017 - 10.2020

MBA - Finance and HR

SDMIMD

Bachelor of Commerce - Finance

Mahajana Education Society
Dhanush Urs