Certified Project Management Professional (PMP), ScrumMaster (CSM) and Microsoft Azure professional. IT Infrastructure Program Manager/Project Manager with 6+ years of work experience in IT Program Management/Project Manager and 8+ Years experience in IT industries, I am a seasoned Project Manager with a dedicated expertise in Cloud Infrastructure. I possess strong competencies in Stakeholder Management, effectively engaging with both internal and external parties. Throughout my experience, I have successfully assumed the role of the main point of contact, orchestrating cross-functional teams for various projects. My experience spans across the entire project lifecycle, encompassing Project planning, execution, maintenance, tracking, etc. Service Delivery. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
❖ Custodian and Responsible for successful delivery of SOW signed with assigned customers.
❖ Stay connected with all stakeholders. Adopt, build, and maintain a direct relationship with the customer.
❖ Responsible for management and implementation of the Governance model related to timely customer updates, review meetings, Meeting Minutes, Internal and customers escalations aligning with the standard processes and templates.
❖ Create a ticket in JIRA/ME for all actionable outcomes documented in MoM and assign it to the right group, engineer, target date and responsible to drive (achieve the end results / objectives of the activities) till closure within the target date.
❖ Responsible for managing and development of the team (DevOps, Sr SysOps, Jr SysOps and Freshers) and their performance management process like Defining learning plan, Monthly/Quarterly Performance evaluation and other internal process/initiatives.
❖ Responsible for Planning, Resource Allocation and tracking the engineer's activity / task to ensure customer commitments are delivered within the agreed timelines.
❖ Provided regular feedback to management on project and it’s updates along with team performance using Microsoft Excel. Also have knowledge about advanced excel. ❖ Mentor, coach and set direction for team members and project managers/analysts. ❖ Provide feedback to group managers regarding the work performance of members. ❖ I was responsible for risk management across different projects and created the master risk registry. ❖ Build strong relationships; create informal networks and coordinate among groups. ❖ Strong Business Judgment and Influence. ❖ Developed and distributed project communications, and participated in review of Org level meetings. ❖ Effectively communicating the status of all workstreams across the projects. ❖ Successfully tracked projects and delivered on time within budget. ❖ Maintained all project parameters by checking the progress in regular intravels. ❖ Maintained the report of Technical issues and proposed solutions and presented them to stake holders. ❖ Organized required training to the Technical team to better support the application. ❖ Accountable for the project delivery on time by meeting quality parameters and within the budget.
❖ Champions project execution by prioritizing, organizing, and communicating status of project requests for the Business Leads. ❖ Assists with maintaining the current software manifest for Legacy systems and to use this as an aid in budget planning and associated upgrades to the system. ❖ Assists with documenting high severity incidents affecting the process and the related root cause analysis. ❖ Ensures IT system security standards and guidelines are being adhered to in the organization to ensure safety of data and IT systems. ❖ Ensure the IT organization complies with established corporate policies and procedures including MICS, PCI, and Sarbanes Oxley regulations. ❖ In coordination with the Business Leads, Client facing to help develop annual IT capital plans and establish a reporting structure to monitor status and actual spend vs. plan. ❖ Understands big block project roadmap and helps communicate large-scale upgrades and implementations to the DEVOps applications.
❖ Work closely with multiple work-stream leads and SMEs in identifying and managing interdependencies. ❖ Manage multiple, simultaneous, interdependent initiatives/deliveries across different work-streams in a smooth fashion ❖ Identify best practices and suggest improvements in the defined project management processes ❖ Plan and drive workshops involving executive, managerial and technical personnel ❖ Promote team work, motivate, mentor and develop team members if any ❖ Analyze and effectively manage stakeholder expectations. ❖ Manage project finance and report using various productivity tools like MS Excel. ❖ Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes; full accountability for project results ❖ Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members ❖ Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments
❖ Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes; full accountability for project results ❖ Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members ❖ Perform project tracking through clear and concise status reports and time management reports; proactively identify potential issues and track project member progress against commitments ❖ Learn from recent projects to identify and recommend improvements, cost saving initiatives, and substitutions to positively impact current and future project budget or schedule ❖ Managed deliverables from 3rd-party vendors and conducted site visits to coordinate product delivery logistics ❖ Served as the tactical point of contact for clients regarding project planning, timeline forecasting, organizing deliverables, relaying meeting minutes, and driving client projects forward ❖ Planned resources and assisted in training staff and consistently developing the talent pipeline • Achieved high levels of satisfaction by skillfully coordinating competing priorities and devising and executing strategies to meet schedules, budgets, and on-site logistics requirements
❖ Experience in Smart Plant 3D, Smart Plant Instrumentation and Smart Plant Reviews. ❖ 3D modeling paradigm to maximize project communication and efficiency. ❖ 3D design with customizable rules that enable objects to interact in an intelligent and automated manner. Input the required design data into instrument index as per the defined structure and format. ❖ Created and Modified Standard Instrumentation Process Data Sheets. ❖ Ensure accuracy of procurement, fabrication and construction packages as well as adherence to project schedule via fully automated drawing and report generation. ❖ Hands on Experience in drafting software like AUTO CAD.
❖ Coordinated to develop applications to clients (Banking to Retail Business Clients and Colleges). ❖ Developed Applications and Code for College Student Projects. ❖ Handed over project handling dashboards to colleges to handle internal projects for students.