M DHANUSHREE
Operations Support Specialist
Chennai,TN
Summary
Seeking a role that offers new opportunities to take on challenges, enhance my skills and contribute to both personal and organizational growth.
Overview
2026
2026
years of professional experience
2024
2024
years of post-secondary education
Work History
Operations Support Specialist- C04
Citicorp Services India private limited
07 2023 - Current
CRU - ASSET MISCELLANEOUS
- Consistently maintained accuracy, achieving an overall accuracy rate of 99%.
- Played a dual role as both Maker and Checker. Acted as the Internal QC to support the team in eliminating errors to maintain external accuracy.
- Maintained adherence to SLA, ensuring timely delivery.
- Handled escalation cases efficiently, providing effective solutions to resolve critical issues.
- Took on the role of trainer and mentor for new hires, guiding them through the asset process.
- Took additional responsibilities and ensured timely task completion.
- Provided support to peers in learning the process, contributing to team development and knowledge sharing.
Education
Bachelor of Arts - Mathematics with Computer Application
Ethiraj College For Women
06/2020 - 04.2023
Skills
Consistent performance
Accomplishments
- Gratitude Awards: Bronze and Copper for consistent performance excellence.
- Achieved 100% accuracy for 2 quarters.
- Recognized as a top performer in process efficiency and quality.
- Served as Internal Quality Checker and eliminated 30+ recurring errors, significantly improving process accuracy and reducing rework.
- Trained and supported new team members, aiding smooth onboarding and knowledge transfer.
Languages
English
Timeline
Operations Support Specialist- C04
Citicorp Services India private limited
07 2023 - Current
Bachelor of Arts - Mathematics with Computer Application
Ethiraj College For Women
06/2020 - 04.2023
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