Open To Work
Dhanveer Yadav
Dewas
Work Preference
Summary
Results-driven Branch Banking Leader with 13 years of experience enhancing profitability and driving retail banking operations. Currently overseeing a ₹400+ crore branch, focusing on CASA growth, portfolio quality, and regulatory compliance. Experienced in P&L leadership, team management, and relationship development, successfully mobilizing ₹25 crore in deposits through strategic client acquisition.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Branch Manager, AVP
AU SMALL FINANCE BANK
Dewas
03.2026 - Current
- Lead a ₹400+ crore business branch as a profit center, driving growth across CASA, retail banking, digital banking adoption, fee income, and overall branch profitability.
- Own branch business planning and execution for liability growth, yield improvement, portfolio quality, profitability, and customer franchise expansion.
- Strengthened CASA acquisition by targeting retail customers, professionals, SMEs, and local businesses through relationship-led sourcing and focused market activation, resulting in increased account openings.
- Drove digital channel penetration through mobile banking, internet banking, UPI, QR payments, and alternate banking channels, enhancing customer convenience and branch productivity.
- Build structured cross-sell programs for insurance, investment, and financial products to deepen wallet share and enhance non-interest income.
- Lead, coach, and performance-manage branch teams to deliver business targets, stronger service quality, and a high-performance sales culture.
- Oversaw branch operations, including cash and vault management, ATM balancing, teller supervision, service monitoring, and adherence to RBI norms and internal controls, ensuring operational compliance and service quality.
Branch Manager | Digital Transformation Consultant | Product Owner, BFSI
HDFC BANK
Dewas
06.2019 - 03.2026
- Acted as Product Owner in collaboration with technology teams, enabling agile delivery of customer-centric banking enhancements.
- Improved customer satisfaction by 18% through digital innovation initiatives focused on customer journey automation and service enhancement.
- Delivered a KYC automation solution that reduced call resolution time by 30%, improving turnaround time and operational efficiency.
- Contributed to mobile-first banking initiatives including WhatsApp banking and UPI integration, supporting digital adoption and omnichannel engagement.
- Managed branch operations, sales delivery, customer service, and compliance oversight while leading teams to exceed business targets and improve customer satisfaction.
- Implemented sales and relationship strategies that increased revenue, boosted customer retention, and strengthened local market presence.
- Monitored KPIs to enhance branch productivity, ensure service consistency, and maintain execution discipline.
- Advanced branch digitalization through e-KYC onboarding, CRM feedback loops, and customer behavior insights that shaped product and UX improvements.
Jio Account Manager
RELIANCE JIO
India
04.2018 - 06.2019
- Acquired enterprise customers and drove account growth by identifying client needs, proposing tailored solutions, and fostering long-term relationships.
- Expanded existing accounts through consultative selling, coordinating with solution teams to ensure timely delivery and enhance customer satisfaction.
- Managed complaint resolution, ensured internal process adherence, and executed end-to-end sales cycle against account metrics.
Account Manager & BFSI Consultant
BHARAT BROADBAND NETWORK LIMITED (BBNL)
Bhopal
03.2017 - 03.2018
- Managed client accounts and maintained strong relationships with stakeholders.
- Coordinated project timelines and ensured alignment with client expectations.
- Conducted regular reviews of service agreements and proposed adjustments.
- Streamlined office effectiveness through structured documentation and task coordination.
- Coordinated administrative and operational workflows, managed records, and facilitated communications in government-led infrastructure environment.
Account Executive, Fintech
RELIANCE RETAIL
Greater Bhopal Area
01.2016 - 08.2017
- Piloted technology adoption for inventory and billing systems to support fintech-led operational improvements.
- Enhanced CRM hygiene and customer feedback processes, strengthening engagement and service responsiveness.
- Trained frontline teams on digital tools, improving customer interaction practices.
Digital BFSI Consultant
IT MNC GROUP
Noida
12.2013 - 01.2016
- Developed and presented IT service proposals for BFSI clients, emphasizing digital service models and fintech integration to address client needs.
- Facilitated client onboarding and aligned solutions with satisfaction metrics through customized consulting approaches.
- Analyzed client needs to develop tailored IT solutions.
- Facilitated workshops to gather requirements and define project scope.
- Collaborated with cross-functional teams to ensure project alignment.
Education
Master of Business Administration (MBA) - Marketing Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
01-2023
Bachelor's Degree - Electrical, Electronic and Communications Engineering Technology/Technician
NRI Institute of Technology
BhopalSkills
- Retail banking operations
- Branch P&L management
- Deposit growth
- Sales management
- Customer acquisition
- Cross-selling strategies
- Digital banking
- Customer relationship management
- Portfolio quality management
- Operational efficiency
- Regulatory management
- Risk management
- Service excellence
- Team leadership
- Stakeholder engagement
- Community engagement
Certification
- Master of Business Administration - Marketing Management
- Empathy for Sales Professionals
- Coaching Employees through Difficult Situations
- Working Remotely (2015)
- Time Management: Working from Home
Selected Achievements
- Mobilized ₹25 crore in deposits within one month through strategic engagement with government clients and senior officials.
- Led a ₹200+ crore branch business with accountability for growth, service, compliance, and profitability.
- Improved CSAT by 18% through digital customer journey initiatives in branch banking.
- Reduced call resolution time by 30% by delivering a KYC automation solution.
- Built expertise across branch leadership, digital banking, CRM strategy, and institutional relationship management.
Timeline
Branch Manager, AVP
AU SMALL FINANCE BANK
03.2026 - Current
Branch Manager | Digital Transformation Consultant | Product Owner, BFSI
HDFC BANK
06.2019 - 03.2026
Jio Account Manager
RELIANCE JIO
04.2018 - 06.2019
Account Manager & BFSI Consultant
BHARAT BROADBAND NETWORK LIMITED (BBNL)
03.2017 - 03.2018
Account Executive, Fintech
RELIANCE RETAIL
01.2016 - 08.2017
Digital BFSI Consultant
IT MNC GROUP
12.2013 - 01.2016
Master of Business Administration (MBA) - Marketing Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor's Degree - Electrical, Electronic and Communications Engineering Technology/Technician
NRI Institute of Technology