Summary

Overview

Work History

Education

Skills

Disclaimer

Timeline

Dhanya Boruah

Assistant Restaurant Manager

Bangalore

Summary

Results-driven hospitality professional with 10 years of experience in the restaurant industry, including expertise in managing high-volume operations within Bangalore’s competitive hospitality sector. Proven ability to lead and inspire teams, enhance guest satisfaction, streamline operations, and drive profitability. Holds a Diploma in Hospitality Management with a strong focus on service excellence, cost control, and team development. Seeking an opportunity to leverage leadership skills and operational expertise in a challenging Assistant Restaurant Manager or Restaurant Manager role within a dynamic, customer-centric establishment.

Overview

10

10

years of professional experience

2009

2009

years of post-secondary education

3

3

Languages

Work History

Assistant Restaurant Manager

Toy Boy Pub

11.2023 - 08.2024

Observe all aspects of restaurant operations to ensure smooth functioning and guest satisfaction
Responsible for managing staff, including hiring, training, and scheduling employees
Handle administrative tasks such as budgeting, inventory management, and cost control
Identified team weak points and implemented corrective actions to resolve concerns
Supervised all areas of restaurant to keep it clean and well-maintained
Conducted regular meetings with staff to discuss performance and address any issues
Developed and implemented strategies to improve revenue and profitability
Monitored and adjusted pricing, discounts and promotions to maximize profitability
Monitor food quality, maintain cleanliness and hygiene standards, and ensure compliance with health and safety regulations
Interact with guests, handle complaints, and strive to create a positive dining experience

Senior Floor Manager

Deck of Brews

08.2023 - 11.2023

Supervised floor operations during peak hours, ensuring efficient service flow and guest engagement.
Assisted the Restaurant Manager in staff training on upselling techniques, service standards.
Contributed to inventory control and stock management for the floor supplies.
Monitored service quality and addressed operational issues proactively.

Assistant Restaurant Manager

Otto's Bar & Kitchen

04.2022 - 08.2023

Managed opening and closing procedures, ensuring readiness for service and secure closing.
Assisted in budget management and P&L analysis to identify areas for cost savings and revenue growth.
Developed and implemented staff training programs focused on menu knowledge, service etiquette, to improve team performance.
Played a key role in launching a new menu, organizing weekends events which resulted positive outcome.
Maintained high standards of cleanliness, ambiance, and service quality.

F & B Executive

Otto's Bar & Kitchen

11.2021 - 04.2022

Supported the management team in daily operations, focusing on floor supervision and guest interaction.
Managed table reservations and seating arrangements to optimize capacity.
Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Managed inventory control, reducing waste and optimizing resources allocation.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Senior Captain

Biergarten Brewery & Kitchen

10.2018 - 10.2021

Led a team of including captains and stewards during shifts, ensuring coordinated service.
Provided advanced guest service, handled VIP guests, and resolved complex service issues.
Trained junior staff on service protocols and menu details.
Enforced proper hygiene practices among staff members as per health regulations.
Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
Enhanced customer satisfaction by ensuring prompt and accurate order execution.

Captain

Global Flavors

06.2018 - 10.2018

Supervised a section of the restaurant, ensuring timely and efficient service.
Took guest orders, made recommendations, and ensured guest satisfaction.
Coordinated with kitchen and bar staff for smooth order flow.

Steward

Windmills Craftworks

06.2016 - 05.2018

Provided attentive table service, including order taking, food and beverage serving, and clearing.
Maintained cleanliness and organization of the dining area.
Assisted guests with inquiries and menu knowledge.

Steward

The Elite Royale Hotel

06.2014 - 05.2016

Gained foundational experience in F&B service within a hotel environment.
Learned standard operating procedures for restaurant service and guest interaction.
Assisted senior staff and contributed to team goals.

Education

Higher Secondary - Commerce

Tinsukia College, Tinsukia, Assam

Diploma in Travel, Tourism & Hospitality Management - undefined

Ashok Institute of Hospitality & Tourism Management

Skills

Collaborative Teamwork

Disclaimer

I do hereby state that all the details mentioned above are correct & complete to the best of my knowledge & belief.

Timeline

Assistant Restaurant Manager - Toy Boy Pub

11.2023 - 08.2024

Senior Floor Manager - Deck of Brews

08.2023 - 11.2023

Assistant Restaurant Manager - Otto's Bar & Kitchen

04.2022 - 08.2023

F & B Executive - Otto's Bar & Kitchen

11.2021 - 04.2022

Senior Captain - Biergarten Brewery & Kitchen

10.2018 - 10.2021

Captain - Global Flavors

06.2018 - 10.2018

Steward - Windmills Craftworks

06.2016 - 05.2018

Steward - The Elite Royale Hotel

06.2014 - 05.2016

Ashok Institute of Hospitality & Tourism Management - Diploma in Travel, Tourism & Hospitality Management,

Tinsukia College - Higher Secondary, Commerce