Reading,Cooking
DHANYA CHANDRAN
BANKING OFFICER
VATAKARA,KL
Summary
Customer-oriented Banking Officer offering [Number] years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities. Experienced with financial analysis, risk assessment, and customer service. Utilizes strategic thinking to manage account portfolios and enhance operational efficiency. Track record of fostering strong client relationships and ensuring regulatory compliance. Qualified [Desired Position] with comprehensive background in banking operations and customer service. Proven ability to manage account portfolios, streamline processes, and enhance customer satisfaction. Demonstrated expertise in risk assessment and financial analysis. Seasoned Banking Officer with [Number] years of comprehensive experience monitoring operations for correct accounting procedures and overseeing product sales activities. Commended for establishing and maintaining relationships with customers to achieve branch performance goals. Expertise in examining existing accounts for financials and implementing sales activities to meet branch objectives.
Overview
21
21
years of professional experience
Work History
BANKING OFFICER
CATHOLIC SYRIAN BANK
THIKKODI, KERALA
01.2021 - Current
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Remedied gaps in financial planning based on client needs and suitability.
- Consistently exceeded sales targets by identifying potential sales opportunities and cultivating strong client relationships.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Analyzed market trends to inform strategic decision-making related to product offerings and pricing strategies.
- Established key procedures for teams preparing documentation, models, and presentations.
- Provided exceptional customer service, resulting in a high retention rate among existing clients.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Set risk management policies to mitigate bank losses.
Customer Relationship Executive
Unimoni Financial Services LTD
01.2005 - 01.2021
- Joined Unimoni Financial Services LTD in 2005 (Vadakara branch) and worked till 2021
- Handled gold loan as main product from 2009 onwards
- Worked as ABH in Quilandy branch
- Effectively maintain various risk positions and manage within position limits
- Managing financial risk and non-financial risks
- Promptly respond to inquiries and requests from prospective customers
- Communicate professionally with colleagues and clients
- Promised best price for customer service and maintained accuracy when determining quotes
- Handling various foreign currency and various types of loans (vehicle loan and gold loan)
- Recommended products customer through, explaining details
- Provided excellent customer care by responding to requests assisting with product selection and handling ordering functions
- Improved overall efficiency and by anticipating needs and providing outstanding supports
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Commerce - Accounting System Process,Business Law,Economics
University of Calicut
01.2002
Plus Two - undefined
Vidya Prakash public school
Vadakara01.1999
SSLC - undefined
Vidya Prakash public school
Vadakara01.1997
Skills
Adherence to service standards
Interests
Timeline
BANKING OFFICER
CATHOLIC SYRIAN BANK
01.2021 - Current
Customer Relationship Executive
Unimoni Financial Services LTD
01.2005 - 01.2021
Plus Two - undefined
Vidya Prakash public school
SSLC - undefined
Vidya Prakash public school
Bachelor of Commerce - Accounting System Process,Business Law,Economics
University of Calicut
References
Ranju, T P, Branch Head, 9947665525, Unimoni FS LTD, Vadakara
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Developed brand new [Description] program.
- Facilitated new customer service initiatives that resulted in a [Number]% improvement in satisfaction ratings.
- Improved [Key Metric] through [Action].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)