Dhanya Mary Thomas

• Experience of handling 12 clients in various segments
• Monitored service after sale and implemented quick and effective problem resolutions.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Enhanced communication between departments for more effective problem-solving and collaboration.
• Facilitated client satisfaction and renewed customer relations to drive growth.

• Led post-project evaluations to identify lessons learned and best practices that can be applied to future initiatives within the organization.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Collaborated with upper management to establish realistic expectations for project deliverables based on available resources and time constraints.
• Increased client satisfaction by ensuring timely delivery of projects and maintaining a high level of quality control.

• Conducted research and analysis to determine brand positioning and messaging.
• Enhanced brand recognition by developing and executing targeted marketing campaigns.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Built and managed processes for tracking and monitoring department performance.
• Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
• Trained employees in company and regulatory compliance requirements to promote conformance.

• Enhanced research quality by meticulously collecting and analyzing data from various sources.