Dhanya Nair
Administration
Bangalore
Summary
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the Co-Founders
Open Financial Technologies
Bengaluru
12.2021 - Current
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Filed paperwork and organized computer-based information.
Head - Training and Operations
Quikr India Pvt Ltd
Bengaluru
10.2016 - 03.2020
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Collaborated with senior management on new initiatives to build confidence.
- Supported with creating project marketing materials to promote services.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Developed and maintained relationships with key internal stakeholders.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Consultant Trainer - Cosmetology
Stay Glad
Bengaluru
12.2015 - 07.2016
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Contributed to reductions in employee turnover by revamping training programs.
- Introduced standardized training for cohesive learning environments.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
- Developed effective training plans based on department needs and objectives.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Identified and recommended staff for key positions and departments.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Trainer - Cosmetology
VLCC Healthcare Ltd
Bengaluru
07.2013 - 04.2015
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Developed effective training plans based on department needs and objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Educated clients on proper use of products and systems.
- Contributed to reductions in employee turnover by revamping training programs.
Education
Bachelor Of Business Administration - Business Administration And Management
Kerala University
Alleppey 01.2024 - 01.2024
Skills
Office administration
undefinedTimeline
Bachelor Of Business Administration - Business Administration And Management
Kerala University
01.2024 - 01.2024
Executive Assistant to the Co-Founders
Open Financial Technologies
12.2021 - Current
Head - Training and Operations
Quikr India Pvt Ltd
10.2016 - 03.2020
Consultant Trainer - Cosmetology
Stay Glad
12.2015 - 07.2016
Trainer - Cosmetology
VLCC Healthcare Ltd
07.2013 - 04.2015
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