Dhanya Prasad

• Contributed in process improvement and managed to bring down manual work.
• Invoice processing, verification & reconciliation.
• Processed payments.
• Managing & handling helpdesk team.
• Assisted with monthly closing activities.
• Managed accounts payable processed for different entities & vendors.
• Collaborated with Invoicing department to reconcile vendor invoices and facilitate payments.
• Recorded accurate and efficient records in customer database.
• Verification, investigation & providing solution for various problems.
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• Optimal assistance to the Managing Director and handled a variety of tasks.
• CRM –Successfully implemented CRM in India, in Co-ordination with German team.
• SAP – Accomplished Sales Order & Purchase Order auto generated acknowledgments to the Sales team.
• Handled invoice processing.
• Handled AP Process for Supplier or vendors.
• Coordination with SCM team to get GRN.
• Vendor management.
• E - mail handling locally & with counterpart (Germany and Singapore) with regards materials and payment.
• Review & give forecast to Parent company on stock for the regular & key customers products.
• Review, supervise & process customer orders (Sales Orders) & Purchase orders in an accurate & timely manner.
• Communicate with customers, sales representatives, and other departments to resolve order inquiries
• Margin check on orders.
• Instruction to generate invoices and packing list.
• Coordinate with warehouse staff to ensure orders are fulfilled and shipped in a timely manner.
• Track orders through the shipping process and update customers on estimated delivery dates.
• Resolve customer & sales team complaints in a professional and courteous manner.
• Keep up to date knowledge of product offerings and pricing.
• Have handled international customers account in India.
• Managed & handled 30 Sales Team & Vendors single handed.
• Reported from 5 backend team members.

• Booking of Air tickets, taxi & hotel for clients.

• Visa Processing

• Maintaining printing and stationery records.

• Handling couriers for regular dispatches & ensure timely delivery.

• Preparing of monthly MIS reports for General Admin expenses, Cash Vouchers.

• Co-Ordination with accounts department for prompt payment of vendor bills

• Taking comparative quotations, analyzing quotations, negotiating the same to have a better quotes & ensure quality services from the service providers.

• Co-Ordination forUtility payments like Telephones, Cell phones, Data Card.

• Preparing quotations
• Order Processing
• Payment follow-ups, C-form collections
• Handling branch expenses
• Interaction with Customers