Dhanya S R
Bengaluru
Summary
Sales Order Specialist with extensive experience at London Stock Exchange Group, specializing in data analysis and client communication. Achievements include significant improvements in order processing efficiency and the creation of comprehensive training materials. Proven ability to enhance team collaboration and maintain high levels of customer satisfaction through attention to detail. Committed to ongoing professional development and skill enhancement.
Overview
8
8
years of professional experience
Work History
Sales Order Specialist
London Stock Exchange Group (LSEG)
Bengaluru
09.2024 - Current
- Processed and managed client orders through internal systems efficiently.
- Coordinated communication between departments to ensure order accuracy.
- Resolved customer inquiries related to order status and processing times.
- Analyzed order trends to support inventory management and supply chain decisions.
- Assisted in developing training materials for new team members on processes.
- Participated in cross-functional meetings to improve overall operational efficiency.
- Reviewed customer orders for accuracy and completeness, ensuring that all requirements were met.
- Collaborated with internal stakeholders such as accounting and operations departments in order fulfillment activities.
- Identified opportunities to improve processes related to order entry efficiency.
- Verified pricing and product availability to ensure timely order processing.
Sales Support Specialist
REFINITIV LIMITED INDIA
Bengaluru
06.2023 - 09.2024
- Company Overview: London Stock Exchange Group
- Team: Data & Analytics – SS OM & MD
- Coordinated sales support tasks for diverse financial data solutions.
- Assisted clients with inquiries regarding market analytics tools.
- Managed documentation for sales presentations and client proposals.
- Collaborated with cross-functional teams to streamline communication processes.
- Maintained accurate records in customer relationship management systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
Order Management Specialist
THOMSON REUTERS INTERNATIONAL SERVICES PRIVATE LIMITED
Bengaluru
03.2017 - 06.2023
- Processed customer orders efficiently using company order management systems.
- Collaborated with cross-functional teams to resolve order discrepancies promptly.
- Monitored order status and communicated updates to customers regularly.
- Assisted in training new team members on order management procedures.
- Maintained accurate records of orders and customer interactions in databases.
- Responded to customer inquiries regarding product availability and order status.
- Implemented best practices for improving order processing workflows collaboratively.
- Developed processes to ensure order fulfillment was timely and accurate.
- Developed strong relationships with customers through excellent communication skills.
Education
B.Com - Finance Accounting
Karnataka
Karnataka06-2016
Skills
- Client communication
- Training development
- Quick learner
- Reporting skills
- Client communication
- Training development
- Quick learner
- Reporting skills
Affiliations
- Travelling
- Cooking
- Reading
Accomplishments
- Quarterly Achiever Award - 2025
- Continuously awarded as the monthly topper
- Many appreciation was received from the stakeholders
Technical Skills
- Salesforce
- SAP
- Siebel
- MS Office tool
Timeline
Sales Order Specialist
London Stock Exchange Group (LSEG)
09.2024 - Current
Sales Support Specialist
REFINITIV LIMITED INDIA
06.2023 - 09.2024
Order Management Specialist
THOMSON REUTERS INTERNATIONAL SERVICES PRIVATE LIMITED
03.2017 - 06.2023
B.Com - Finance Accounting
Karnataka
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