Dhanya P Namboothiri

• Provided strong leadership to enhance team productivity and morale.
• Implemented and developed operational standards, policies and procedures.
• Ordered new equipment and inventory and scheduled repairs for damaged equipment.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• I lead a dedicated team of professionals committed to enhancing our patients' well-being through personalized treatment plans and cutting-edge procedures.
• My role involves overseeing all aspects of clinic operations, from strategic planning and business development to ensuring the highest standards of patient safety and satisfaction.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Developed detailed technical documents and user guides for technical products.
• Maintained client treatment records and designed long-term care programs for return customers.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Directed daily operations at busy clinic.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Provided strong leadership to enhance team productivity and morale.

• Coordinated with various support teams in organizing promotional schemes to generate organizational brand awareness across the target market segment
• Restructured business strategies based on collated market intelligence on competition and other market trends to enhance organizational market share
• Defined and aligned departmental SOPs to organizational policies and procedures for maintaining seamless operations. Followed up on the client payments and also resolve queries related to the products supplied or the services rendered
• Built and maintained a productive business relationship with existing clients and prospects for effectively closing identified business deals
• Guided team members in enhancing client satisfaction and business generation by consistently rendering superior quality service
• Assessed team performance and rendered productivity enhancement feedback. Organized training sessions for the team members based on identified training needs and other related factors Conducting consultations and treatments for clients.
• Helping students develop their skills and knowledge in the aesthetics field.
• Collaborating with other team members to improve overall clinic performance and efficiency.

• Responsibilities and achievements
• Managing day-to-day operations of the clinic.
• Providing aesthetic consultations to clients and suggesting suitable treatments.
• Supervising and training clinic staff on aesthetic procedures and protocols.
• Monitoring client satisfaction and ensuring high-quality customer service.
• Developing and implementing marketing strategies to attract new clients.
• Keeping up-to-date with the latest trends and advancements in the aesthetics field.
• Taking part in professional development and attending workshops or conferences.

Delivered presentations on products features ,best practices ,standards and industry trends related to the product

• Provided ongoing coaching and mentoring services to help learners improve their skillsets.
• Cross-trained employees to do other jobs within business, increasing job skills and productivity.

• Checked source documents against entered data to ensure accuracy.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Followed up on pending tasks until completion.
• Compiled reports based on gathered information.