Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Timeline
Generic
DHANYA B GOUDAR

DHANYA B GOUDAR

Senior Business Analyst
Bangalore

Summary

Experienced professional with over 6 years in business analysis, project management, and Agile facilitation. Skilled in JIRA and Confluence, with a strong track record of driving project delivery improvements and managing sprint timelines and teams. Adept at wearing multiple hats—leading projects, managing Agile ceremonies, and analyzing business needs—to deliver high-quality, efficient technological solutions. Seeking a Senior Techno-Functional Business Analyst role where I can leverage my diverse skill set to support organizational goals and enhance operational efficiency.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education
4
4
Certifications

Work History

Senior Business Analyst/Agile Scrum Master

Saksoft Limited
Bangalore
07.2024 - Current
  • Oversaw roles of Sr. Business Analyst, Scrum Master, and PM for MyFracht TMS project and ODQ Report BI project
  • Analyzed business requirements and gathered user feedback to drive project success.
  • Collaborated with stakeholders to gather requirements for API integrations, documenting input/output data formats in JSON and XML.
  • Created detailed data mapping documents to align business needs with technical specifications.
  • Used tools like Postman to test APIs, validate JSON/XML responses, and troubleshoot integration issues.
  • Facilitated workshops to identify process improvements and align stakeholders' goals.
  • Collaborated with cross-functional teams to ensure alignment on project objectives.
  • Managed change requests and assessed impacts on existing processes and systems.
  • Manage two projects focused on business intelligence and web application development.
  • Supported project management initiatives by tracking progress and identifying risks.
  • Performed root cause analysis to determine underlying issues in complex problems.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Facilitated agile ceremonies, including daily stand-ups and sprint planning sessions.
  • Managed product backlogs, ensuring alignment with project goals and priorities.

Senior Business Analyst

DB Schenker
01.2022 - 07.2024
  • Served as Sr. Business Analyst for GSFS Support and Enhancement project for Apple, facilitating multiple country rollouts across SG, JP, KR, NL, and CZ.
  • Engaged stakeholders to gather and analyze requirements while managing changes and conducting testing.
  • Resolved critical issues proactively to prevent escalation and maintain project timelines.
  • Developed comprehensive project plans for change requests and enhancements.
  • Guided business users through UAT closure to ensure successful implementation.
  • Collaborated with technical teams to ensure timely resolution of incidents and maintain documentation standards.
  • Coordinated end-user team activities and reviewed functional design documents for partner approval.
  • Facilitated workshops with client SMEs to map end-to-end processes and gathered business requirements effectively.

Business Analyst

Hexaware Technologies
10.2018 - 12.2021
  • Gathered business requirements from stakeholders to collaborate with the developer team by providing Functional walk-through and Clarification to Development team.
  • Comprehend the user requirement, identified gaps, and provide solutions.
  • Acted as a point of contact between vendors and internal teams.
  • Developed epic, user stories, test case and defined acceptance criteria.
  • Conducted meetings and presentations to share ideas and findings.
  • Developed requirement document included scope of work, task list, workflow, etc.
  • Responsible for functional testing, user story review, test case review and functional demos to end users.
  • Worked as Techno-Functional consultant as outsystems developer and was also responsible for document preparation, conducting meetings and sending MOM to product owner.
  • Responsible for working on collecting data for bootstrapping activities (Outsystems) for 20+ location global rollout of the product.
  • Worked on Prototyping, Mockups and Wireframes.
  • Worked on documentation - BRD, FRD, SRS and User Manual
  • Run workshops with client SMEs to understand the end-to-end process

Education

Bachelor of Science - Computer Science

KLEIT
Hubli
06.2018

Skills

Agile methodology

Sprint and Kanban

Stakeholder management

Requirements gathering

Business process mapping

User acceptance testing

Pivot tables

API Testing

Process development

Software development lifecycle

Gap analysis

Project management

Release planning

JSON & XML

Additional Information

  • MyFracht Application: The MyFracht application is designed to streamline the process of booking shipments, live tracking of shipments, and managing containers for customers. The application offers a userfriendly platform where customers can easily create bookings and monitor their shipments in real-time.
  • Global Shop Floor System (GSFS): The GSFS application is built to standardize the approach across different locations for the distribution center of Apple products like the iPhone, iPad, and Mac parts The Apple products are tested using the GSFS application. Based on the test results, the product is sent for repair, NTF, or scrap
  • Find My iPhone(FMIP): FMIP is a tracking application which is used to check whether the iPhone is stolen or lost. The pre-defined serial number of iPhone is passed as input in FMIP app and as a output the status of the phone is displayed.
  • Supplementary Disclosure Form (SDF): All searched values are stored in the SDF. The Fund Order & Custody (FO&C) team collects this questionnaire from clients investing in alternative funds, capturing detailed client information to complete account opening applications on their behalf.
  • Base line Templates (BLTs):Proforma cost sheets for a Port Call, created using set criteria and used to compare actual port costs to verify and challenge charges from other agents.
  • One Disbursement Account Application: is an invoicing product for a global shipping logistics company. When a ship docks, it requests multiple services from the ISS Agent, who provides them and generates a Final DA invoice summarizing all service costs.

Certification

Certification in Project Management

Timeline

Senior Business Analyst/Agile Scrum Master

Saksoft Limited
07.2024 - Current

Senior Business Analyst

DB Schenker
01.2022 - 07.2024

Business Analyst

Hexaware Technologies
10.2018 - 12.2021

Bachelor of Science - Computer Science

KLEIT
DHANYA B GOUDARSenior Business Analyst