Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Extra-Curricular Activities
Interests
Personal Information
Awards
Professional Highlights
Timeline
Generic

Dhanyaraj Shetty

Talent Supply Chain Solution & Transformation
Bangalore

Summary

Talent Supply Chain, Workforce Management Over 23 years of experience in IT and ITEs industry in customer facing, service delivery, Business Operation and Work force management roles. Current role as Sr. Director - WFM responsible for leadership and strategic plan for managing resource requirements of a Service line/Industry group. Reviewing project pipeline, determining hiring requirements to fulfill future staffing needs. Ensuring regular supply of resources for deployment in existing and upcoming projects. Fostering and maintaining positive relationships with sales leadership, service line management and project management, serving as an interface to assess pipeline, staffing needs and skill requirements and ensuring effective forecasting, capacity planning and utilization. Providing and executing of strategies that would include campus deployments, bench Management, forecasting and demand - supply management. Leading a team of staffing leads, analysts. Coaching and mentoring them to deliver excellent staffing solutions; continuously seeking and improving processes and efficiencies. Building a learning environment that encourages team members to seek and acquire new skills and experience through classroom, eLearning and experiential learning.

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Overview

26
26
years of professional experience
2
2
Certifications

Work History

Sr. Director WFM

LTIMINDTREE
06.2021 - Current
  • Managing workforce management operations and working with P&L heads in terms of managing their operations for a division that has revenue of $400M spread across primarily 8 practices.
  • Includes working with service line partners, practice heads of the BU to have a forecast of billability, bench management and to fulfill open positions.
  • Drawing out WFM process and harmonizing disparate process by working with stakeholders.
  • MIS and Dashboards which helps influencing the decisions.
  • Help operations team in managing GM includes influencing the project teams and practices to manage the parameters like trainee absorption, pyramid mix, per person cost, sub contractor, utilization.
  • Providing inputs on revenue forecasting by projecting fulfillments to Business finance teams.
  • Achievements all KPI's are in green- QOQ revenue targets met, EBIT targets met, Over achieved fulfillment targets, COE cost was kept within the budget.

Associate Director TSC

Cognizant
09.2011 - 06.2021
  • Provides leadership and strategic plan for managing the resource requirements of the organization.
  • Reviews project pipeline determines hiring requirements to fulfill future staffing needs. Ensures regular supply of resources for deployment in existing and upcoming projects.
  • Fosters and maintains positive relationships with leadership, service line management and project management, serving as an interface to assess pipeline, staffing needs and skill / qualification requirements and ensure effective forecasting and utilization.
  • Provide and execute of strategies that would include but not limited to Campus Deployments, Bench Management, Forecasting and Demand -Supply Gap Management etc.
  • Lead a team of Staffing Analysts; Coach and mentor them to deliver excellent service; continuously seek and improve processes and efficiencies.
  • Build a learning environment that encourages team members to seek and acquire new skills and experience through classroom, e-Learning and experiential learning.
  • Ensure Team's compliance to usage of various RM Tools.

Manager WFM

Microland
04.2003 - 08.2011
  • Managing a 700 plus employee base operation and ensuring all SLA's are met.
  • Managing SL metrics by delegating responsibilities and tracking performance.
  • Reviewing and rewarding performance on a regular basis.
  • Interacting with clients and exploring other business opportunities.
  • Optimizing cost element and ensure maximum profitability.
  • Planning and forecasting manpower requirements.
  • Working with sales team during RFP phase for any new engagement.
  • Working with recruitment to ensure they deliver new hire numbers on time.
  • Consultation to clients on WFM solution as a shared resource.
  • Motivating employees and managing retention.
  • WFM tool implementation end to end. Exposure to WFM tool Teleopti and IEX.
  • Planning and forecasting arrival patterns and efficiently managing staffing.
  • Planning and budgeting for additional capacity expansion.
  • Defining KRA's and providing functional support to all junior level managers.
  • Transitioning projects and working closely with clients during transition phase.

Manager Information System

NYDOX Services
11.2001 - 03.2003
  • Managing Network and a team of system admins.
  • Managing WAN and database servers.
  • Interacting with the client technical team on tech issues and timely resolving.
  • Imparting training to the tech team.

System Admin

Infokey Solutions
05.1999 - 03.2001
  • Providing technical support to employees.
  • Preparing schedules for staff members.
  • Managing data servers and web servers.

Education

Bachelor of Computer Applications -

Diploma in Computer Science - undefined

Skills

Collaborative leadership

Effective policy execution

Analytical reporting skills

Strategic planning

Problem-solving

Operations management

Negotiation

Process improvement

Stakeholder engagement

Certification

Statistical Techniques for Data mining & Business Analytics, Indian Statistical Institute, Bangalore, 2008

Affiliations

  • Certified Statistical Techniques in Data Mining and Business Analytics from Indian Institute of Statistics
  • Six Sigma Green Belt from BQC
  • Member of global WFM Forum

Extra-Curricular Activities

Helped retired Indian Army Soldiers to find suitable job's in different sectors based on their adjacent skills during weekends Outreach Activity. Part of Residential Welfare Association

Interests

Reading
Sports
Music

Personal Information

  • Date of Birth: 03/08/77
  • Gender: Male
  • Nationality: India
  • Marital Status: Married

Awards

  • Annual Award for Key contribution, 2020
  • Global COO Award - Emerging Leader, 2018
  • Bolt Team Award, 2017
  • WFM Award for Vision and Excellence, 2015
  • ICON Award, 2014
  • Nominated in top 3 global Innovation awards, 2013

Professional Highlights

  • On time fulfillment increased from 78% to 94% resulting in additional 5% revenue.
  • Improving utilization from 77% to 87% in a span of 10 months for an employee base of 14K associates.
  • Helped BU to Overachieve revenue targets for consistently 3 years by proactive staffing plan (MRP).
  • Successfully clearing ISO 9000 external audits on WFM process and metrics tracking with 2 best practices identified.
  • Innovative methods to fulfill critical revenue loss staffing needs with minimum TAT (Rotation).
  • COO Award - Emerging Leader 2018, Bolt Team Award 2017 for displaying great delivery excellence and creating value for our associates and business.
  • Nominated in top 3 global Innovation awards for the year 2013, WFM awards for Vision and Excellence Icon award for 2014.
  • Customization and implementation of WFM tool to manage a program with over 1.5 million contacts per month.
  • Setting up and managing web based global reporting portal for KPI reporting.
  • Evaluated and implemented productivity improvement tools and shown 10 -15% reduction in head count for customer projects.

Timeline

Sr. Director WFM

LTIMINDTREE
06.2021 - Current

Associate Director TSC

Cognizant
09.2011 - 06.2021

Manager WFM

Microland
04.2003 - 08.2011

Manager Information System

NYDOX Services
11.2001 - 03.2003

System Admin

Infokey Solutions
05.1999 - 03.2001

Diploma in Computer Science - undefined

Bachelor of Computer Applications -

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Dhanyaraj ShettyTalent Supply Chain Solution & Transformation