Dhanyashree P M
Bangalore
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers and handling a team . Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive- Operations
Aegis customer Support Services Pvt. Ltd
03.2018 - 04.2019
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Identified potential acquisition targets that furthered the organization's mission.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
Client Specialist
Teamlease service limited
Bangalore
04.2019 - 04.2024
- Provided customer service to clients by responding to inquiries, resolving issues, and providing support.
- Processed client orders accurately and efficiently.
- Maintained accurate records of client interactions and transactions.
- Analyzed data collected from customer surveys for insights into improving customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
Education
Bachelor of Engineering
ShriDevi Institute of Technology
Mangalore04-2017
PUC(PCMB)
K S Gowda Educational Trust
Ninthikal, Sullia04-2013
Skills
- Program Oversight
- Performance Improvement
- Growth planning
- Staff Management
- Technical Support
- Operations Management
- Project Management
- Mail handling
- Report Preparation
- Process Improvement
Languages
English
First Language
Kannada, Hindi
Upper Intermediate (B2)
B2
Affiliations
Spending time with Family and Friends .
Love Music and Movies .
Accomplishments
- Awarded as Best Performer of the year in 2020 .
Certification
Certified in C++ programming .
Timeline
Client Specialist
Teamlease service limited
04.2019 - 04.2024
Senior Executive- Operations
Aegis customer Support Services Pvt. Ltd
03.2018 - 04.2019
Bachelor of Engineering
ShriDevi Institute of Technology
PUC(PCMB)
K S Gowda Educational Trust
Certified in C++ programming .
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