Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DHANYASREE V

Summary

Accomplished, committed and creative Scrum Master with more than 10 years of success delivering IT projects 'on-time and within budget through improved productivity, performance and cost control. Proven ability to facilitate Agile ceremonies and implement Scrum framework to improve team collaboration, productivity and deliver projects on time and within budget. Adept at identifying and removing obstacles that impede team progress and coach team members to improve their skills in Agile methodologies. Strong communicator and problem solver with proven track record of leading high performing team and delivering exceptional results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SCRUM MASTER

ASTRAZENECA
10.2019 - Current
  • Coached 20+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework
  • Coached 10+ teams to develop project charters by identifying key resource
  • Facilitated daily stand-up meetings, sprint planning, sprint review, and retrospective meetings for multiple cross-functional teams to ensure clear communication and alignment on project goals
  • Implemented and enforced Agile best practices, including creating and maintaining project backlogs, tracking team velocity, and removing impediments to optimize team productivity and deliver high-quality software products on time
  • Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
  • Collaborated with stakeholders to understand business needs and priorities, ensuring project deliverables align with strategic goals
  • Identified 10+ complex impediments and assisted 5+ teams in identifying a path to deliver on their sprint commitments
  • Collaborated with Product Owners to refine and prioritize product backlog items, ensuring alignment with business goals and timely delivery of features to meet customer requirements
  • Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported
  • Utilized Agile scrum practices to help the team increase their velocity within the first year of adoption by 60%
  • Led efforts to continuously improve team processes through regular inspection and adaptation, fostering a culture of transparency, openness, and continuous learning within the organization.
  • Monitored progress of sprints, providing visibility into project status for stakeholders.

JUNIOR SCRUM MASTER

BAHWAN CYBER TEK
06.2018 - 09.2019
  • Collaborated with the Product Owner to define, validate, and communicate team priorities
  • Coached 10+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework
  • Lead Scrum teams in implementing and deploying Office 365 projects, including SharePoint Online, Microsoft Teams, and Power Platform
  • Identify and mitigate project risks to ensure smooth delivery and quality outcomes
  • Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
  • Foster a culture of continuous improvement and knowledge sharing within the team
  • Managed end-to-end Office 365 projects, including planning, execution, and post-implementation support
  • Optimized resource allocation across projects to ensure efficiency and productivity
  • Monitored and reported on project progress using KPIs and dashboards.

ANALYST

VODAFONE GLOBAL SERVICES
03.2015 - 07.2016
  • Developed and maintained technical documentation and user guides to reduce support inquiries by 38%
  • Collaborated with the development team to troubleshoot and resolve defects for a 42% decrease in post-release issues
  • Provided technical support to internal teams and resolved an average of 13 tickets per day
  • Monitored and analyzed system performance metrics, and identified and resolved performance bottlenecks, resulting in a 12% improvement in system efficiency.

TECHNICAL SUPPORT ENGINEER

SUTHERLAND GLOBAL SERVICES
11.2013 - 03.2014
  • Listened to customers' questions and concerns to provide answers or responses
  • Built strong relationships with field operations team to support business development opportunities and improve service
  • Collected customer information and analyzed customer needs to recommend potential products or services
  • Provided customers with updates and periodic statements on service developments and changes in trends
  • Helping customers with McAfee Product Installations and other issues with products.

TECHNICAL SUPPORT ENGINEER

HEWLETT PACKARD|HEWLETT PACKARD
09.2011 - 10.2013
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Served as primary point of contact for support relating to owned solutions and products
  • Gathered trend data from customer calls and interactions
  • Updated and maintained current customer support database.

Education

MBA in Information Technology -

Bharathiar University
05.2015

B.Tech in Computer Science -

Nehru Engineering College
05.2011

Skills

  • Agile Development and Best Practices
  • Agile Frameworks - Scrum, Kanban, XP
  • MS Excel, Powerpoint, Project and Power BI
  • Risk Management
  • Backlog Tracking
  • Project Management
  • Lean Methodologies
  • Stakeholder Management
  • JIRA
  • Sprint Planning
  • Risk Identification
  • Leading scrum meetings
  • Scrum Framework Expertise
  • Documentation And Reporting
  • Coaching and Mentoring
  • Project Planning

Certification

  • Professional Scrum Master (PSM)
    Scrum.org, Certified since 2024

Timeline

SCRUM MASTER

ASTRAZENECA
10.2019 - Current

JUNIOR SCRUM MASTER

BAHWAN CYBER TEK
06.2018 - 09.2019

ANALYST

VODAFONE GLOBAL SERVICES
03.2015 - 07.2016

TECHNICAL SUPPORT ENGINEER

SUTHERLAND GLOBAL SERVICES
11.2013 - 03.2014

TECHNICAL SUPPORT ENGINEER

HEWLETT PACKARD|HEWLETT PACKARD
09.2011 - 10.2013

MBA in Information Technology -

Bharathiar University

B.Tech in Computer Science -

Nehru Engineering College

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DHANYASREE V