Dhara Narang
Ahmedabad
Summary
Dynamic banking professional with extensive experience at ICICI Bank Ltd, excelling in client relationship management and financial analysis. Proven track record in driving branch profitability and enhancing customer satisfaction through effective team management and compliance oversight. Adept at leveraging advanced Excel skills to optimize operations and deliver tailored banking solutions.
Overview
19
19
years of professional experience
Work History
Branch Manager
ICICI Bank Ltd
Ahmedabad
06.2023 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Supervised staff performance and provided training on customer service standards.
- Developed marketing strategies to enhance branch visibility and attract new customers.
- Oversaw financial transactions and maintained accurate records of branch activities.
- Resolved customer inquiries and complaints to improve client satisfaction levels.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
Senior Relationship Manager
ICICI Bank Ltd
Ahmedabad
06.2019 - 05.2023
- Cultivated strong client relationships through regular communication and personalized service.
- Collaborated with cross-functional teams to enhance client satisfaction and engagement.
- Managed client portfolios, ensuring timely follow-up on inquiries and requests.
- Leveraged CRM tools to track interactions and optimize client relationship strategies.
- Resolved client issues promptly, maintaining a high level of professionalism and trust.
- Provided ongoing support to customers throughout the life cycle of their relationship with the bank.
Privilege Banker/ Wealth Service Manager/ NRI RM
ICICI Bank Ltd
Ahmedabad
06.2008 - 05.2019
- Managed client relationships to provide tailored banking solutions.
- Ensured compliance with regulatory requirements in all banking operations.
- Developed relationships with customers to ensure satisfaction, loyalty and referrals for the bank.
- Advised customers on bank products, services and financial planning options.
Teller
ICICI Bank Ltd
Ahmedabad
12.2006 - 05.2008
- Processed customer transactions efficiently and accurately.
- Managed cash and balanced daily transactions.
- Assisted customers with account inquiries and service requests.
- Ensured compliance with banking regulations and policies.
Education
MBA - Finance
Shri Chimanbhai Patel Institute
Ahmedabad06.2006
Skills
- Financial Analysis
- Branch operations
- Regulatory compliance
- Financial management
- Client relationship management
- Analytical Skills
- Communication Skills
- Team Management
- Excel (Advanced)
Timeline
Branch Manager
ICICI Bank Ltd
06.2023 - Current
Senior Relationship Manager
ICICI Bank Ltd
06.2019 - 05.2023
Privilege Banker/ Wealth Service Manager/ NRI RM
ICICI Bank Ltd
06.2008 - 05.2019
Teller
ICICI Bank Ltd
12.2006 - 05.2008
MBA - Finance
Shri Chimanbhai Patel Institute
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