Dhara Narang
Ahmedabad
Summary
With 19 years of progressive experience in retail banking, I lead high-performing branches with a focus on profitability, compliance, and customer satisfaction. I’ve built and scaled teams, driven multi-crore CASA portfolios, and delivered consistent growth year after year.
Overview
19
19
years of professional experience
Work History
Branch Manager
ICICI Bank Ltd
Ahmedabad
12.2006 - Current
- Ensure compliance with banking regulations, internal processes, audits, and RBI inspections.
- Drive growth via both new customer acquisition and deeper engagement with existing clientele.
- Cross-sell multiple products per customer.
- Achieve incremental targets across CASA, loans, fixed deposits, and ensure healthy asset-liability books.
- Mentor and guide new joiners and existing employees.
- Lead daily morning huddles to align team priorities.
- Build team morale through structured feedback and performance coaching.
- Deliver high-quality service, maintain key relationships, manage complaints, and prevent escalations.
- Drive net interest income (NII) growth.
- Track inflows/exits—account openings/closures, fixed deposit renewals/closures—for informed business generation.
- Ensure risk controls, process adherence, and readiness for RBI audits and inspections.
- Achieve and maintain strong branch audit scores.
Education
MBA - Finance
Shri Chimanbhai Patel Institute
Ahmedabad06.2006
Skills
- Financial Analysis
- Analytical Skills
- Communication Skills
- Team Management
- Excel (Advanced)
Timeline
Branch Manager
ICICI Bank Ltd
12.2006 - Current
MBA - Finance
Shri Chimanbhai Patel Institute