DHARA THAKAR

Business Analysis and Reporting:

• Worked as a Business Analyst in individual contributor role for AR Reconciliation Process and Pre- Sales Support through Data analysis and Performance reporting on Revenue accounts.
• Maintained Collection Repository for Pan India Sales Team and follow up through calls and meetings on Overdue Payments from Account owners collaboratively achieving 40% of due settlement Month on Month
• Developed Reports on Sales Activity across Sales Groups for Management Reviews based on performance parameters such as customer repeatability, Wallet share growth and prepare business presentations
• Assisted Sales and Operations team to conduct thorough Data Analysis by leveraging historical sales data to generate demand forecasts thereby increasing sales by 30% in Pharmaceuticals, Consumables and Medical Devices segment.
• Identified patterns and trends in large data sets and provided actionable insights to Sales team thereby achieving 2X sales growth collaboratively for 22-23 financial year for VPO segment.

• Managed Catalog for Hospital Establishment and Respiratory Products (Medical Devices) like CPAP and BIPAP, Patient Monitors and Defibrillators.
• Onboarded 10 plus Vendors for the Hospital Establishment Category and created webpage for the same.
• Successfully created catalog for the newly launched in-house scrub suit collection "Nexage" in Hospital Apparel Category together with the help of Marketing and Product development team for close to 180 SKUs.
• Created and Executed the new Organic Seller Onboarding Process Flow, Developed As-Is Process, located constraints and trouble shoot errors to Re-design a new process flow thereby increasing the NPS score by 10% approx.
• Submitted User Requirements and Customer Flow mapping to Product team to enhance "Compare Feature" on the website to make it more visible.
• Helped HR vertical in recruitment of IT Team for a specific project by shortlisting CVs and arranging rounds of interviews with the candidates.

• 4.9 years of work experience in US Healthcare Payer Industry as part of Quality and Risk Adjustment Operations.
• Have worked in Retrospective Medical Coding projects on Medicare and Medicaid (Part A and Part B) insurance plans/products and Affordable Care Act (ACA)
• Performed Solution Activities using ICD 9 and ICD 10 classification system providing insights on medical markers for advance analytical projects.
• Primary collection of healthcare data in form of HCC Codes from Patient's Medical records (EMR data) following project specific guidelines to meet MoM SLAs
• Accuracy and Capture rate maintained at 90%.
• Knowledge of US Regulatory policies such as HIPPA and PHI.

• Have worked in US healthcare Inpatient Projects for various hospital.
• Optimized data quality by verifying patient information, diagnosis codes, and procedure codes before submission to billing department.

• Have worked in clinical data review and management projects for US clients.