Excel
Dharam raj Singh
Summary
Proven leader in operational excellence, I enhanced customer satisfaction and streamlined data quality at CHC Wellness. Skilled in data management and fostering team collaboration, I adeptly balanced fast-paced environments with meticulous work planning. My approach consistently drives positive outcomes, leveraging both technical and interpersonal skills for impactful results.
Overview
14
14
years of professional experience
Work History
Computer Operator
CHC Wellness
06.2015 - Current
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Maintained spreadsheets of data across multiple systems.
- Retrieved information and performed data entry using appropriate computer programs.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Demonstrated strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
Store Manager
Delhi ITI
11.2012 - 11.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Anand Infrastructure Pvt Ltd
06.2012 - 11.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Design Arch Infrastructure Pvt Ltd
06.2010 - 06.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Owner - Startup
MS Infra Pvt Ltd
11.2014 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts -
CCS University
Khurja, India 04.2001 -
Skills
Data Entry
Customer Service
System monitoring
Data Management
Data Quality Management
Work Planning and Prioritization
Store operations
Problem-Solving
Staff Management
Loss Prevention
Cash Management
Store displays
Inventory Control
Personnel development
Staff Supervision
Software
Word
RCH
HIMS
Timeline
Computer Operator
CHC Wellness
06.2015 - Current
Owner - Startup
MS Infra Pvt Ltd
11.2014 - 06.2015
Store Manager
Delhi ITI
11.2012 - 11.2014
Store Manager
Anand Infrastructure Pvt Ltd
06.2012 - 11.2012
Assistant Store Manager
Design Arch Infrastructure Pvt Ltd
06.2010 - 06.2012
Bachelor of Arts -
CCS University
04.2001 -