DHARAMVIR KUMAR
New Delhi
Summary
Experienced Manager with a proven track record in optimising operations and enhancing supply chain efficiency. Demonstrated expertise in managing critical operations, leading teams, and implementing process improvements across diverse industries. Notable achievements include increasing on-time delivery rates by 15% and improving team performance by 20%. Skilled in leadership, communication, problem-solving, and logistics coordination. Adept at using WMS, ERP systems, and TMS to streamline workflows and boost productivity. Committed to driving operational excellence and achieving strategic alignment with organisational goals.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Manager (Critical Operations)
Shadowfax Technologies PVT LTD
04.2026 - 09.2026
- Managed critical operations (air & surface), driving strategic alignment and optimising performance.
- Advised senior management on facilities needs, providing ongoing operational support to ensure efficiency.
- Developed and delivered training programmes, enhancing team skills and overall performance.
Supply Chain Manager
I B Monotaro Private Limited (Industry Buying)
03.2022 - 12.2025
- Managed end-to-end supply chain functions, aligning operations with organisational goals to ensure seamless delivery.
- Directed daily supply chain operations, optimising workflows to improve efficiency and productivity.
- Coordinated logistics for timely delivery of goods across multiple international locations, streamlining import/export processes.
- Cultivated relationships with key suppliers to enhance supply chain reliability and mitigate risks.
- Implemented new technologies, including a cloud-based inventory management system, to enhance operations and boost production efficiency.
- Scheduled outgoing transportation to meet customer requirements, ensuring timely delivery and customer satisfaction.
- Managed hiring, onboarding, training, and appraisals of supply chain staff, developing a high-performing team.
- Conducted performance reviews, identifying improvement areas, and implementing corrective actions to enhance team performance.
- Led training sessions on best practices to enhance team skills and knowledge.
- Achievements:
- Increased on-time delivery rates by 15% through optimized daily supply chain operations.
- Reduced lead times by 10% by cultivating strong relationships with key suppliers.
- Boosted production efficiency by 12% using a new cloud-based inventory management system.
- Improved team performance by 20% by conducting effective performance reviews and implementing corrective actions.
- Ensured 98% fulfillment rate through optimized scheduling of outgoing transportation.
Area Manager
SuprDaily (InstaMart by Swiggy)
03.2018 - 02.2022
- Oversaw area management, streamlining operations to improve profitability and customer satisfaction.
- Managed budget and monitored expenses, achieving target profitability margins through effective resource allocation.
- Consistently achieved target department profitability margins through management of budgets and expenses.
- Managed inventory levels across multiple sites, optimising stock control to meet customer demand without overstocking.
- Minimised wastage by analysing inventory levels across multiple sites. optimising inventory across multiple sites.
- Engaged with customers to understand needs and deliver excellent service, fostering positive relationships.
- Enhanced customer service by promptly resolving conflicts, ensuring customer satisfaction.
- Achieved a 95% customer satisfaction rate by ensuring customer service with timely conflict resolution.
- Monitored compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Maintained zero safety incidents by ensuring compliance with stringent health and safety regulations.
- Coordinated staff training programs to enhance skill sets and promote career development among employees.
- Implemented training initiatives to develop staff skills and align best practices with profitability goals.
- Produced error-free newsletters and social media posts to share current sales information, enhancing customer engagement.
- Increased customer engagement by 25% through informative newsletters and social media posts.
- Managed payroll accuracy using specific checklists and quality review processes.
- Documented key achievements to highlight contributions and successes.
ASSISTANT DC INCHARGE
Shadowfax Technologies PVT LTD
11.2017 - 02.2018
- Managed 9 hubs and led a team of 18+ hub in-charges, fostering collaboration and accountability.
- Monitored and evaluated performance of Pan India DC and hubs to enhance operational effectiveness.
- Streamlined operations of DC and hubs, ensuring process compliance and optimal flow of goods.
- Enhanced operational effectiveness across Pan India DC & Hubs.
- Improved last mile delivery though active management of 9 Hubs.
- Oversaw forward movement of goods from raw materials to the consumer.
- Managed reverse movement of goods, from the end user to the manufacturer
- Managed Roadways & Airways connections ensuring timeliness
- Documented key accomplishments
AREA MANAGER
Novo Logistics PVT LTD
11.2013 - 10.2017
- Spearheaded overall West India branch performance and operational effectiveness.
- Managed 9 branches & Hubs, directing a skilled team of 15+ BM/ABM professionals.
- Achieved and surpassed performance targets, contributing to positive financial results through focused leadership and operational management.
- Enhanced operational efficiency, streamlining processes to improve overall performance.
- Managed operations within West India zone, aligning performance with strategic objectives.
- Oversaw branch and project operations across multiple locations, enhancing service delivery.
- Oversaw various Branch & projects across diverse locations optimizing service delivery.
- Achievements:
WORKSHOP & SHOWROOM SUPERVISOR
Hero Moto Corp
07.2011 - 10.2013
- Oversaw quality control processes for Hero & Honda Motor parts, ensuring adherence to standards within the ABS & metal shop.
- Enhanced overall product quality through rigorous quality control measures.
- Supervised shop floor operations and implemented quality control processes to enhance product standards.
- Conducted auditing & monitoring activities to maintain high-quality output and identify areas for improvement.
- Streamlined inquiry management processes, resulting in improved customer satisfaction and faster response times.
- Improved customer satisfaction through effective inquiry management.
- Conducted analysis of competitor brands and market trends to inform recommendations for product enhancements and service innovations.
- Contributed to strategic product development initiatives with competitor and market trend analysis.
- Reviewed sales performance data to advise on forthcoming product & service developments.
- N/A
Education
MBA -
Dy Patil University
Navi Mumbai10-2026
Bachelor Of Arts -
Swami Vivekanand Subharti University
Meerut, IN-UP01-2019
Bachelor of Arts -
J.N.K. College
Dariyapur, H.Kharagpur, Munger01-2015
HIGH SCHOOL DIPLOMA -
UPRAS INTERNATIONAL SCHOOL
Delhi01-2009
Skills
- Warehouse management systems
- ERP Systems
- Inventory Management
- Logistics Coordination
- Transportation management systems
- Supply Chain Management
- Process Improvement
- Warehouse Operations
- Operational Efficiency
- Leadership
- Team Leadership
- Communication
- Problem-solving
- Adaptability
Languages
Hindi
English
Hobbies
Travelling, Fitness, Networking, Research
Projects
- Warehouse Setup & Launch, Project: Warehouse Setup & Launch, Role: Project Lead, Orchestrated end-to-end launch planning, Established warehouse layouts and workflow optimization, Integrated inventory control systems & streamlined delivery processes, Coordinated with vendors for equipment, technology, & overall infrastructure
- Operational Management, Project: Operational Management, Role: Process Improvement Specialist, Streamlined day-to-day warehouse procedures, Implemented SOPs for receiving, put-away, picking, packing, and shipping., Monitored and tracked KPIs including order accuracy, productivity, and turnaround, Enhanced process efficiency and optimized savings by implementing cost efficient strategies
- Team Hiring & Leadership, Project: Team Hiring & Leadership, Role: Team Lead, Spearheaded hiring and onboarding processes for warehouse personnel., Delivered comprehensive staff training sessions for safety, compliance, and operations., Led cross-functional teams during initial warehouse startups, Focused on high-performance team development aimed at increasing operational effectiveness.
- Handover & Transition Management, Project: Handover & Transition Management, Role: Transition Manager, Constructed documentation for smooth transfer of operational teams, Facilitated training to incoming managers and supervisors, Guaranteed knowledge transfer and seamless transition in operations, Stabilized operations ensuring the transition was successful
- Safety & Compliance, Project: Safety & Compliance, Role: Safety Officer, Instituted best practice safety protocols and adherence to guidelines, Conducted consistent safety audits and risk assessment, Focused on compliance within the company standards
- Technical & System Skills, Project: Technical & System Skills, Role: System Administrator, Led WMS implementation and staff training programs., Integrated barcode/RFID scanning systems to improved traceability, Utilized MS Excel to create reporting dashboards and improved inventory analytics.
Timeline
Manager (Critical Operations)
Shadowfax Technologies PVT LTD
04.2026 - 09.2026
Supply Chain Manager
I B Monotaro Private Limited (Industry Buying)
03.2022 - 12.2025
Area Manager
SuprDaily (InstaMart by Swiggy)
03.2018 - 02.2022
ASSISTANT DC INCHARGE
Shadowfax Technologies PVT LTD
11.2017 - 02.2018
AREA MANAGER
Novo Logistics PVT LTD
11.2013 - 10.2017
WORKSHOP & SHOWROOM SUPERVISOR
Hero Moto Corp
07.2011 - 10.2013
MBA -
Dy Patil University
Bachelor Of Arts -
Swami Vivekanand Subharti University
Bachelor of Arts -
J.N.K. College
HIGH SCHOOL DIPLOMA -
UPRAS INTERNATIONAL SCHOOL