Dharani Chekuri
Hyderabad
Summary
Resourceful Technical Support Engineer polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic and repair skills combined with strong attention to detail and systematic approach. Proficient in Troubleshooting and Product management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
JD Sports Fashion LLP
Hyderabad
06.2022 - Current
Worked as a technical support analyst which carries multiple tasks such as alerting, ticketing, emailing, dealing with product launches in a product based company.
- Maintained good profile throughout work
- faced with multiple challenges and overcoming tough times became a habit
- handling things when bot attacks made me gain confidence and knowledge too
- dealing with comms to customers
- monitoring through several tools named Grafana, Newrelic and working around ERPs, suppliers
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
Pragati Engineering College
Kakinada08-2021
Skills
- Application Support
- Application Installations
- Debugging
- Technical Issue Analysis
- Remote Technical Support
- Technical Support
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Certification
- Certified as best employee in JD Sports
- Certified as best project lead during graduation
- Certified in C and Microsoft
Affiliations
- photography
- travel
- sports
- reading
Timeline
Technical Support Analyst
JD Sports Fashion LLP
06.2022 - Current
Bachelor of Science - Electrical, Electronics Engineering Technologies
Pragati Engineering College
- Certified as best employee in JD Sports
- Certified as best project lead during graduation
- Certified in C and Microsoft
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