Dharani Dhayalan

· System Knowledge, preferably Yardi (Primary)

· Review existing Yardi recovery setups by comparing system data points to lease language/requirements as the result of ongoing leasing activity

· Serve as a key resource in year ends recovery reconciliation and CAM estimate reset and billing process

· coordination, training, and supervision of the team of reconciliation analysts

· Ensuring high productivity and service standards in daily reconciliation operations

· Managed client relations and resolved issues as quickly as possible

· Maintained professional and productive relationships with clients

· Set up weekly meetings with clients and answered client inquiries

· Abstracting lease language and updating in the client template

· Prepared Standard Operation Procedure

· Advanced Excel and its features like Pivot Tables, Charts, Functions, etc

· Having Hands-on experience in common types of automation like Excel, Website, Outlook, Desktop applications for developing bots

· Transitioned knowledge for PPP1 forgiveness project

· Allocating the files for daily production

· Consolidating the production report at EOD and sending status to the client

· Having Knowledge on Operation Excellence and updating 3*3 on daily basis

· Team handling and Mentoring

Analyze various reports including process dashboards & team performance

· Give timely and real time feedback with a view towards improving Operational and individual efficiency

· Coached team of Analysts who were responsible for boarding and auditing of loans as per the information provided by the client

· Provided first level Auditing and Validation of loans as a First Level Reviewer, with minimal effort, minimal TAT and with 100% Quality

· Implementing new ideas in the project

· Handled 23-member team and conducting meeting on weekly basis.

· Mentored PWD resource with sign language

· Monitoring the production, quality according to the set standards.

· Maintaining the RCA tracker for Quality control

· Created Macros for Business Development

· Participating in team’s activities

· BCP resource