Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Dharani M K

Dharani M K

Bangalore

Summary

To secure a position with a dynamic company where my skills can grow and help strengthen the company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Area manager(Ops - sales and operation)

Five star chicken (CPF india private Ltd)
02.2023 - 07.2024
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Organized promotional events and interacted with community to increase sales volume.
  • Built relationships with customers and community to establish long-term business growth.
  • Communicated product quality and market comparisons by creating sales presentations.

Restaurant manager

Domino's Pizza Jubilant Food works Ltd
01.2021 - 02.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.

Cafe manager

Chaayos
02.2019 - 09.2019
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Cultivated positive work environment, leading to high staff morale and low turnover rates.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.

Team member to Senior Assistant manager

Domino's Pizza Jubilant Food works Ltd
05.2014 - 01.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Assisted in inventory management to prevent stock shortages and overages.

Education

Department of Pre University education

BCOM from mangalore institute of technological science(MITS)

Skills

  • Good Communication Skills (Written and spoken)
  • Effective communicator with strong analytical, problem solving and Organizational abilities
  • Leadership Skills
  • Decision Making
  • Multi tasking
  • Staff Training and Development
  • Team management
  • Operations Management
  • Business development and planning
  • Team Development
  • Recruitment and hiring
  • Goals and performance
  • Customer Relationship Management
  • Staff Management
  • Staff Training
  • Business Development
  • Territory Management
  • Controlling costs
  • Customer Service
  • Team Building Practices
  • Business and Operations Analysis
  • Sales Reporting
  • Teamwork and Collaboration

Disclaimer

All the above personal information are true to the best of knowledge and belief if found to be guilty I will be responsible for that, I will do my best under your encouraging guidance.

Languages

English
Kannada
Hindi

Timeline

Area manager(Ops - sales and operation) - Five star chicken (CPF india private Ltd)
02.2023 - 07.2024
Restaurant manager - Domino's Pizza Jubilant Food works Ltd
01.2021 - 02.2023
Cafe manager - Chaayos
02.2019 - 09.2019
Team member to Senior Assistant manager - Domino's Pizza Jubilant Food works Ltd
05.2014 - 01.2019
Department of Pre University education - ,
BCOM from mangalore institute of technological science(MITS) - ,

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Dharani M K