DHARANI MOKAN

2018 - Till Present

Vice President - Global Lead For Client Reference Data

• Collaborated with senior management to develop strategic initiatives to align with values and beliefs.
• Developed a program called "A DAY IN LIFE OF OPS" - The objective is to get senior management understand the pain points on the ground. The outcome of this program was a major feeder into the book of work for the year ahead.
• Established performance goals for department and provided methods for reaching milestones.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Successfully internalized of Client Reference Data process from external vendor to Deutsche Bank.
• Successfully setup function team part of a transformation project.
• Making MDM as a source of truth to enable KYC perform customer due diligence.
• Developed and overseeing vendor data audit process to assess the accuracy of data provided by the vendors.
• Assessing business strategies, initiatives, and projects, and lead those initiatives to align the MDM process with the KYC process.
• Recertification and creation key controls to make sure its been monitored and reported on regular basis
• Part of internal training community on promoting the concept of train the trainer
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
• Clarified roles, responsibilities and expectations of staff.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.

2015 – 2018

Assistant Vice President – Global Lead - Tax Classification (Excluding Privacy Location)

• Successfully setup function team for tax classification (FATCA / CRS)
• Successful migration of legacy data to new tool for tax classification.
• Successful implementation of new system to improvement of tax classification accuracy and timeliness.

2010 – 2008

Team Manager / Service Delivery Manager – KYC

• Defined service standards and guidelines that serve as benchmark for excellent service delivery; steered process transition initiatives inclusive of assessing business requirements, coordinating in developing process flows.
• Led client on-boarding functions for Global Market of UK booking location with a team size of 35 Associates entailing Process Supervisor and Analysts; involved in handling internal stakeholders.
• Diligently, performed a quality check on the review performed by the associates on regular basis; structured process around error tracking, analysis, feedback and knowledge management.
• Developed various KPI's/KRI's for governance purpose; led external vendors for ensuring all remediation activities are completed on time.
• Provided training to the team, whilst ensuring there is full compliance with KYC policies and procedures across BAU and Projects

Process Supervisor – Interest Claims Payable

• Responsible in validating the claims received and may payment by getting the payment instructions from Client
• Make sure claim is settled before 90 days.
• Make sure all payment goes through proper 4 eye and payment is released via DBI system
• Once the payment is released pass the necessary inputs to clear from the nostros.
• Responsible for Preparing Client Visit Pack regarding the Clients performance with the bank to support the Service Relation Managers (SRM).
• Supporting Middle Office through preparation of weekly and Monthly Reports which enables the Middle Office to Identify, Measure, and Report the Risk related information to the Front Office.
• I have been acting as a Single point of contact New Account Openings for the New and Existing Clients and intimating the information to the Account opening team and also to make sure that the Accounts are opened with out any discrepancies.
• I interact with the Priority Client Management to prepare reports for their Clients based on their requirements.

Process Supervisor – Inter-company Accounts

• Ensure all transactions processing / settlements / reconciliations / month end reports / reporting in a timely manner as per SLA
• Ensure all the supporting documents for all the manual processing transactions to support Audit
• 100% reconciliations of all Balance sheet accounts on a monthly basis

Supporting as a Audit assistant for one of the leading Chartered Accountant firms handling Nationalized Banks, Software Companies and Finance companies as Clients.