Dharani Palanisamy

• Managed end-to-end recruitment for blue-collar and high-volume roles across the Canada zone.
• Handled job postings, interview scheduling, Workday updates, and ensured data accuracy and compliance.
• Collaborated with hiring managers and recruitment leads to support smooth and timely hiring processes.

• Strong focus on providing exceptional customer service and resolving inquiries and issues over phone calls for North American Customers.
• Demonstrated clear, confident, and customer-friendly communication to ensure smooth interactions and high customer satisfaction.
• Skilled in utilizing customer support tools and platforms to deliver efficient solutions.

● Processing orders in the system based on the input from customers.
● Perform POP validation, Quote Validation, Invoice generation activities as per defined timelines and accuracy parameters of the process.
● Responsible to allocate fresh orders to team members.
● Need to Quality check of Orders and ensure standard procedures are used in orders to release Invoices.

● Train and guide practitioners (Junior Associate's) and actively proposing process optimizations.

● Strictly Adhere of client Service level agreements (SLA) on Order Processing.
● Adhere to TAT and accuracy, report out daily performance and update all performance logs and Report KPI's as per agreed timelines.

● Worked for Asia Pacific Region (Indonesia, Vietnam, Thailand, Philippines, Malaysia, Singapore, Australia, New Zealand, India).

• Strong focus on providing exceptional customer service and resolving inquiries and issues over phone calls for North American Customers.
• Demonstrated clear, confident, and customer-friendly communication to ensure smooth interactions and high customer satisfaction.
• Skilled in utilizing customer support tools and platforms to deliver efficient solutions.