Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Dharanidevi S

Palani

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

IT Help Desk Technician

Sutherland Global Service
Chennai
11.2023 - Current
  • Provided technical support to internal customers in a timely manner.
  • Assisted users with troubleshooting Database issues via remote desktop sessions.
  • Documented client requirements, system designs, processes, configurations, test plans, scripts, and results.
  • Tested software applications for compatibility with various versions of Windows operating systems.
  • manual test the act program in our end based on query update the knowledge based article

Network Support Engineer

Skylink Fibernet Pvt Ltd
Coimbatore
06.2020 - 09.2023
  • Identified, diagnosed, and resolved network problems.
  • Monitored the performance of the network to ensure optimal levels of service.
  • Provided technical support for users having difficulty connecting to or using the network.
  • Created detailed documentation regarding all aspects of the networks configuration and setup process.
  • Developed training materials for end-users on how to use the company's networks effectively.
  • Collaborated with other departments within the organization when needed on projects involving testing the addons
  • Ensured compliance with applicable laws, regulations, standards, policies, procedures., related to networks operations.

Intern

Janani Corporation
Palani
03.2020 - 05.2020
  • Reviewed product requirements documents, functional specifications, and technical design documents to create detailed test cases.
  • Monitored defect resolution efforts through completion ensuring that all fixes are verified.
  • Identified areas of improvement within the QA process and proposed solutions.
  • Reported results of tests performed by creating comprehensive reports detailing findings.
  • Worked closely with developers in troubleshooting problems discovered during testing cycles.

Education

Bachelor of Arts - Software System

Sri Krishna Arts And Science College
Neikkarapatty
03-2020

Skills

  • Remote Support
  • Technical Support
  • User Support
  • Performance Testing
  • Customer Service
  • Product Troubleshooting
  • Technical documents comprehension
  • Problem Resolution
  • Testing and evaluation
  • Testing Quality Analysis

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Websites

Timeline

IT Help Desk Technician

Sutherland Global Service
11.2023 - Current

Network Support Engineer

Skylink Fibernet Pvt Ltd
06.2020 - 09.2023

Intern

Janani Corporation
03.2020 - 05.2020

Bachelor of Arts - Software System

Sri Krishna Arts And Science College

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Dharanidevi S