DHARANI KUMAR P

· Process walkthrough on client visit.

· Commercial and Retail banking CDD periodic review for Special Category Clients, High, Medium and low risk customers

· Monthly governance meeting and daily production calls with the client.

· Train underperformers to do better.

· Ensure no potential show stoppers in the team.

· UAT test execution on HSBC applications.

· Stakeholder management, escalation calls, coordinated performance appraisals.

· Supporting team handling.

· Perform Sanctions screening like RDC, World check, and Lexis Nexus search for negative news or negative facts on customers and connected parties

· Step in and self-resolve the IT related issues for the team which reduces the non-production time.

· Involved in CSR related activity.

· Performed Banking activities from CDD/KYC-AML on boarding account opening, account mantainence, Term deposits, account closure, funds transfer, DCD till Squaring and accounts reconciliation

· Ensure that the welcome kit, account closure letter sent to the customers.

· Open instant online account.

· Allocation of the work to the team members.

· Gets the additional responsibilities from the Manager.

· Training new joiners and query resolving via telecom and email.

· Validation of MIS and EOD.

· Trustworthy resource on critical tasks.

· Customer appreciation award for 2010 (AUSWMO banking).

· Performed Banking activities from CDD/KYC-AML on boarding account opening, fixed deposits, account mantainence, funds transfer, DCD booking.

· Set Diary for the fixed deposit and call the customers 3 days before the mature date for further process.

· Train new joiners and query resolution via email and telecom.

· Involved in preparing the process documentation.

· Attended SCORE (standard charted operational risk elements) training.

· Supported the BIU team for the project implementation.

· Power point presentation on Operational risk.

· Coordinated fun at work.

· Conduct team meeting on process improvement.

· Participated on CSR activities.

Barclays Bank PLC.

Intelenet Global services Pvt Ltd (Serco) May 2006 - April 2007

Customer Service Executive

TATA consultancy services (deputed to Aargee associates) Aug 2004 - May 2006

Associate team member.

Medium and Larger business- Business banking – UK

· As a Process Expert and Quality checker, performed Banking activities from CDD/KYC-AML on boarding checks to account opening, and funds switcher with ZERO defects for the new and existing customers.

· Queue monitoring and validation of MIS.

· Training of new joiners and query resolving.

· Adhering to service Level Agreement (Timeliness), Quality and preparing training schedule for the associates (off-shore).

· Involved in preparing process documentation.

· Star of the month for maintaining consistent quality.