Long Drive and Moutains
Dharani Tej Rushyasrunga
Account Manager
Hyderabad
Summary
Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager
Hallmark Global Technologies
Hyderabad
10.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and implemented strategies to increase client retention.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Handling product training after onboarding the clients and SPOC for more than 200 Corporations.
Operations Supervisor
Lavu Inc
HYDERABAD
10.2018 - 10.2021
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Creating new Menu's based on the client's feedback on the Lavu and Menu drive POS.
Senior Support Executive
Examity India
Hyderabad
01.2016 - 09.2018
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Launching exams to the students from all over the US, Canada.
L1-analyst
HCL
Bangalore
06.2015 - 09.2016
- Performed system analysis, documentation, implementation, and user support for platform transitions.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Handling emails from Hong kong, Canada
- Providing resolutions for the DBS Bank.
Education
B.Tech - Electronics And Communications Engineering
Centurion University
Rasuru, Paralakhemundi 06.2011 - 05.2015
Intermediate - Mathematics, Physics And Chemistry
Narayana Junior College
Srikakulam 06.2009 - 05.2011
Skills
Relationship building and management
Account development
Team Training
Account management
Prioritizing workflows
Operations
Interests
Timeline
Account Manager
Hallmark Global Technologies
10.2021 - Current
Operations Supervisor
Lavu Inc
10.2018 - 10.2021
Senior Support Executive
Examity India
01.2016 - 09.2018
L1-analyst
HCL
06.2015 - 09.2016
B.Tech - Electronics And Communications Engineering
Centurion University
06.2011 - 05.2015
Intermediate - Mathematics, Physics And Chemistry
Narayana Junior College
06.2009 - 05.2011