DHARMAN JOSHI
bangalore,Karnataka
Summary
Results-oriented Project Manager & Technocrat with over three years of experience in SAAS and AI-driven companies, specializing in Project Management, Business Intelligence, Stakeholder Management, Process Improvement, and Data Visualization. Proven ability to conceptualize, develop, and implement solutions that enhance efficiency, decision-making, and stakeholder engagement.
Currently working at Kipi.ai (a WNS Company) as a Technology Steering Committee Member, Project Management Office (PMO) Lead, and Client Project Manager, handling diverse internal and client-facing projects. Adept at leading cross-functional teams, managing Agile transformations, and implementing JIRA-based project governance. Successfully delivered full-stack projects like Kipi Innovate for idea submission and gamification, created industry solutions for FSEM, and executed AI-driven proof-of-concept projects using Snowflake Cortex AI Model.
Key areas of expertise:
Project & Program Management – Stakeholder engagement, risk assessment, governance, and execution for enterprise clients.
- Process Optimization & Agile Transformation – Implemented JIRA & Agile practices across teams, mentoring new PMs on Agile methodologies.
- Client-Facing Project Management – Delivered high-productivity sprints, managed RAID (Risks, Assumptions, Issues, Dependencies), cost planning, and resource allocation. Acted as Scrum Master, driving proactive escalation management.
- Data Visualization & Business Intelligence – Utilized advanced data modeling techniques to present complex information clearly and effectively, enabling better decision-making.
- Technical & Analytical Expertise – Proficient in Snowflake Cortex AI, JIRA, Tableau, and Agile frameworks to drive project efficiency.
- Governance & Compliance – Experienced in documenting RFPs, RFIs, BRDs, and FRDs, ensuring streamlined business operations.
Maintained a track record of SCC feedback 4.9+ and CSAT 100% for OND'24, demonstrating excellence in stakeholder collaboration, team leadership, and project governance. Seeking a challenging role as a Project Manager or Program Manager in Bangalore to leverage expertise in diverse industries and complex project landscapes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Manager
Kipi.ai(a WNS Company)
05.2024 - Current
- As part of the Technology Steering Committee, delivered internal projects ranging from complete full-stack application creation (Kipi Innovate) for idea submission and reviewing with gamification.
- Developed industry solutions for FSEM, executed multiple data science-based proof-of-concept projects using Snowflake Cortex AI model.
- Managed two teams of 4-5 members each.
- As part of PMO, led the implementation of JIRA and Agile practices throughout the organization.
- Mentored new Project Managers on Agile methodologies.
- Presented Quarterly Business Reviews (QBRs) to internal stakeholders on project governance.
- Worked on client projects, handling both billable and non-billable projects for US clientele.
- Managed Project Planning, RAID (Risks, Assumptions, Issues, Dependencies) management, JIRA, Atlas, and Confluence for project work.
- Enabled teams on Agile practices, served as Scrum Master, and delivered high-productivity sprint results.
- Engaged in escalation management, proactively addressing issues before client intervention.
- Led resource planning and cost management, ensuring seamless communication with clients.
Project Manager
Mobisy Technologies Pvt. Ltd.
04.2023 - Current
- Identifying key stakeholders, meticulously documenting project requirements in a traceability matrix
- Analyzing requirements, resolving discrepancies, and aligning stakeholder interests
- Collecting and analyzing data to support the business case, crafting data models and visual representations for stakeholder comprehension
- Collaborating closely with developers for accurate implementation and conducting rigorous testing to verify functionality
- Overseeing project progress, addressing potential risks, & ensuring project deliverables meet requirements, deadlines, & budget constraints
- Tailor and create a wide range of KPI reports, dashboards, objects, fields, validation rules, workflows, and page layouts within Salesforce.com
- Oversee user acceptance testing, deliver comprehensive training, and provide operational support to users of Salesforce.com and the service portal
- Conduct comprehensive reviews of SOPs, work instructions, and value stream mapping to drive significant enhancements in CRM systems
- Provide expert mentorship to technical support, field service, and operations teams through comprehensive training on process improvement tools
- Implemented & deployed Retailer Management Systems, Distributor Management Systems, Salesforce Management, Auto Replenishment System, Smart Merchandizing, Retailer App, Gamification, Loyalty Point Systems, and other solutions for major players in the FMCG and Fashion & Apparel industry
- Executed Tally integrations, SAP integrations, & Power BI integrations across a diverse client base, showcasing proficiency in REST APIs and SFTP-based integrations
- Spearheaded a portfolio of 20+ enterprise clients (Godrej, Piramal, GEF, & Stovekraft), achieving a 30% increase in client satisfaction and a 20% growth in annual revenue
Business Analyst
Mobisy Technologies Pvt. Ltd.
11.2021 - 04.2023
Education
PGDM - Marketing and Analytics
JAGSOM
Bangalore01.2022
Super Specialization - Martech
Darden School of Business - University of Virginia
01.2021
B.Com. -
Maharaja Sayajirao University
Baroda01.2020
Skills
- Systems Implementation
- Stakeholder Engagement
- Team Utilization/Productivity
- Cross-Functional Collaboration
- Requirement Gathering & Analysis
- Data Mapping & Integration
- Tableau
- JIRA/Atlas
- Confluence
- Zoho Projects
- Microsoft Suite
- Agile Methodology
- User Acceptance Testing
- Snowflake
Websites
Certification
- Google Digital Garage
- Marketing Analytics by Darden (Coursera)
- HubSpot Inbounding Marketing
- Eloqua Explorer
- Advance Google Analytics
- Project Management
- Leadership
Accomplishments
- Employee of the month - Vibe Award (Conqueror of Challenges) - 2023
- 3rd position in Designing prototype for Lifestyle stores
- Designed Digital logbook for the IFIM ERP system
- CTO for Kanyathon, managed web development team
Languages
Hindi
English
Marathi
Gujarati
Personal Information
Date of Birth: 10/16/99
Profile Summary
2 years, Project Manager, Stakeholder management, Project tracking, Delivering modules for enterprise clients, 100% CSAT and NPS 10 for JAS'23 Quarter
Timeline
Project Manager
Kipi.ai(a WNS Company)
05.2024 - Current
Project Manager
Mobisy Technologies Pvt. Ltd.
04.2023 - Current
Business Analyst
Mobisy Technologies Pvt. Ltd.
11.2021 - 04.2023
PGDM - Marketing and Analytics
JAGSOM
Super Specialization - Martech
Darden School of Business - University of Virginia
B.Com. -
Maharaja Sayajirao University
Similar Profiles
Anuj KumarAnuj Kumar
System Administrator at Kipi.aiSystem Administrator at Kipi.ai
Rajesh Kumar RoutRajesh Kumar Rout
Lead Data Engineer at Kipi.ai India Pvt. Ltd.Lead Data Engineer at Kipi.ai India Pvt. Ltd.
Abhimanyu SAbhimanyu S
Senior Data Analyst at The Smart Cube, A WNS CompanySenior Data Analyst at The Smart Cube, A WNS Company