Dharmarajan Narayanan

Developed an Agent Sales Portal for Insurance, Agent and Underwriter Self Service portals, and Policyholder portal used by insurance companies for their Rate-Quote-Bind process.

• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Prioritized roadmap in order to achieve product goals.
• Coordinated project planning and execution with team members and team leads.
• Participated in design meetings and decisions with internal departments and teams.
• Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
• Managed a team of 25 people including leads, business analysts, developers, & testers; and led development of functionalities to achieve desired milestones.

• Performed testing of life insurance premium calculations, using LifeCAD through various test cases.
• Performed functional testing by understanding requirements.
• Worked with onsite practitioners to verify 'Policy Pages' document generated based on State and Product for customers and agents.
• Verified correspondence letters generated to intimate customers on financial/non-financial transactions processed.
• Involved in post production validation support to verify if transactions were processed correctly.

Worked towards development of an Agent Portal and Underwriting workbench which would be used by insurance carriers for Rate-Quote-Bind and Underwriting processes.

• Researched competitors to build report of rising trends in Insurance Software markets.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.
• Handled requirements elicitation through documents / user stories and demonstrated requirements to different teams for development.
• Worked with UX teams to create prototypes.
• Analyzed customer feedback and formulated them into requirements for enhancement.

• Served as part of Client Facing Team in Kolkata, India from UAT phase of project and actively performed the role of a Business Analyst, gathered requirements and interpreted them to Development and Testing Team.
• Was part of Product Configuration Team during initial phases of the project and developed some of the complicated products for the customer.
• Gained in-depth knowledge of Core Insurance System as well as entire application which enabled to move into requirement gathering phase for various modules.
• Offered support to Data Migration, Application Portal Team, Master Data Management and Documentum.
• Participated in User Training activities.