Dharmender

3 Successful P&C insurance Transitions (knowledge transfer)

• Aon (2010) - P&C insurance claim process
• Traveler (2016) - P&C Insurance Fist Notice of Loss Process
• Aspen (2019) -P&C insurance claim adjuster process

Team leadership

• Supervise staff and evaluated staff job performance.
• Take disciplinary action to address performance problems.
• Effectively coordinate daily operations, resulting in greater productivity and higher levels of customer satisfaction.
• Work allocation to team, Day start volume & day end production reporting to stakeholders
• Daily dry run meeting with team to set expectations and mitigate challenges.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Self-motivated, with strong sense of personal responsibility.

Customer Centricity

• Handle client escalations with RCA on errors committed by team.
• Resolved problems, improved operations and provided exceptional service.
• Raise IT tickets related to operations and inform client with regular update till issue is resolved.

Training & Development -

• Trained team in proper operational procedures on claim & First notice of loss functions and explain company polices.
• SOP, Update Tracker, LP & LTO creation and update
• Created centralized Cross Functional Training team with domain experts that cater to all New On boarding and Need based Training requirements to team,
• Created & updated cross training matrix sheet of entire business and report to leadership.