DHARMENDER SINGH
Suraram,TG
Summary
Adept at strategic planning and cross-functional collaboration, I significantly enhanced team productivity and client satisfaction at CAPITAL DEVELOPERS. My expertise in operations management and exceptional interpersonal skills led to surpassing annual performance targets. I excel in leveraging technical proficiency and human resources management to drive organizational success, ensuring cost-effective project delivery and fostering a culture of continuous improvement.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
SR. MANAGER ADMINISTRATION AND FACILITY
CAPITAL DEVELOPERS
02.2021 - Current
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
MANAGER- SOFT SERVICES
JLL, Jones Lang LaSalle
04.2020 - 02.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
SENIOR MANAGER-FRONT OFFICE /HOUSEKEEPING
Old World Hospitality Private
06.2007 - 04.2019
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
Education
Diploma - FRENCH LANGUAGE BASICS
IITTM
New Delhi, IndiaMaster of Arts - TOURISM MANAGEMENT
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
New Delhi, India06-2015
POST GRADUATE DIPLOMA - Human Resources Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
New Delhi, India12-2013
MANAGEMENT TRAINING AND DEVELOPMENT - MANAGEMENT
MANAGEMENT TRAINING
INDIA HABITAT CENTRE , NEW DELHI10-2007
Bachelor of Science - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT- PUSA
New Delhi, India07-2007
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Documentation and reporting
- Talent development
- Resource allocation
- Budget administration
- Human resources management
- Process improvement
- Training and development
- Work Planning and Prioritization
- Excellent communication
- Multitasking
- Customer relationship management
- Computer skills
- Interpersonal relations
- Technical proficiency
- MS office
- Administration and reporting
- Professional and courteous
- Cost control
- Preventive Maintenance
- Attention to detail
- Emergency response
Accomplishments
MANAGEMENT TRAINING CERTIFICATION- UNDER OLD WORLD HOSPITALITY PRIVATE LIMITED.
OUTPERFORMER- BY JONES LANG LA SALLE, KOLKATTA
DRAWING AND DECORATION
HAVE ACHIERVE MULTIPLE WINNER CERTIFICATIONS OF DECORATION UNDER OLD WORLD HOSPITALITY PRIVATE LIMITED
Timeline
SR. MANAGER ADMINISTRATION AND FACILITY
CAPITAL DEVELOPERS
02.2021 - Current
MANAGER- SOFT SERVICES
JLL, Jones Lang LaSalle
04.2020 - 02.2021
SENIOR MANAGER-FRONT OFFICE /HOUSEKEEPING
Old World Hospitality Private
06.2007 - 04.2019
Diploma - FRENCH LANGUAGE BASICS
IITTM
Master of Arts - TOURISM MANAGEMENT
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
POST GRADUATE DIPLOMA - Human Resources Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
MANAGEMENT TRAINING AND DEVELOPMENT - MANAGEMENT
MANAGEMENT TRAINING
Bachelor of Science - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT- PUSA
Similar Profiles
Nazim KhanNazim Khan
Project Manager at Capital Developers Pvt. LtdProject Manager at Capital Developers Pvt. Ltd
ALEXIS SANCHEZ VICENTINIALEXIS SANCHEZ VICENTINI
Construction Superintendent at CRG Developers LLC (The Capital Realty Group)Construction Superintendent at CRG Developers LLC (The Capital Realty Group)
Dheer PatelDheer Patel
Supervisor & Sales Assistant at Vision Developers, Shubh DevelopersSupervisor & Sales Assistant at Vision Developers, Shubh Developers
Indradeep BanerjeeIndradeep Banerjee
Associate Vice President at Elite Pro Infra Pvt. Ltd.Associate Vice President at Elite Pro Infra Pvt. Ltd.
ARUN MANOHARARUN MANOHAR
Senior Developer Evangelist at Maxify Digital (Client : AIR INDIA)Senior Developer Evangelist at Maxify Digital (Client : AIR INDIA)