Summary
Overview
Work History
Education
Skills
Accomplishments
DRAWING AND DECORATION
Timeline
Generic

DHARMENDER SINGH

Suraram,TG

Summary

Adept at strategic planning and cross-functional collaboration, I significantly enhanced team productivity and client satisfaction at CAPITAL DEVELOPERS. My expertise in operations management and exceptional interpersonal skills led to surpassing annual performance targets. I excel in leveraging technical proficiency and human resources management to drive organizational success, ensuring cost-effective project delivery and fostering a culture of continuous improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

SR. MANAGER ADMINISTRATION AND FACILITY

CAPITAL DEVELOPERS
02.2021 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Implemented and developed operational standards, policies and procedures.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

MANAGER- SOFT SERVICES

JLL, Jones Lang LaSalle
04.2020 - 02.2021
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

SENIOR MANAGER-FRONT OFFICE /HOUSEKEEPING

Old World Hospitality Private
06.2007 - 04.2019
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.

Education

Diploma - FRENCH LANGUAGE BASICS

IITTM
New Delhi, India

Master of Arts - TOURISM MANAGEMENT

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
New Delhi, India
06-2015

POST GRADUATE DIPLOMA - Human Resources Management

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
New Delhi, India
12-2013

MANAGEMENT TRAINING AND DEVELOPMENT - MANAGEMENT

MANAGEMENT TRAINING
INDIA HABITAT CENTRE , NEW DELHI
10-2007

Bachelor of Science - Hospitality Administration And Management

INSTITUTE OF HOTEL MANAGEMENT- PUSA
New Delhi, India
07-2007

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Documentation and reporting
  • Talent development
  • Resource allocation
  • Budget administration
  • Human resources management
  • Process improvement
  • Training and development
  • Work Planning and Prioritization
  • Excellent communication
  • Multitasking
  • Customer relationship management
  • Computer skills
  • Interpersonal relations
  • Technical proficiency
  • MS office
  • Administration and reporting
  • Professional and courteous
  • Cost control
  • Preventive Maintenance
  • Attention to detail
  • Emergency response

Accomplishments

MANAGEMENT TRAINING CERTIFICATION- UNDER OLD WORLD HOSPITALITY PRIVATE LIMITED.


OUTPERFORMER- BY JONES LANG LA SALLE, KOLKATTA



DRAWING AND DECORATION

HAVE ACHIERVE MULTIPLE WINNER CERTIFICATIONS OF DECORATION UNDER OLD WORLD HOSPITALITY PRIVATE LIMITED

Timeline

SR. MANAGER ADMINISTRATION AND FACILITY

CAPITAL DEVELOPERS
02.2021 - Current

MANAGER- SOFT SERVICES

JLL, Jones Lang LaSalle
04.2020 - 02.2021

SENIOR MANAGER-FRONT OFFICE /HOUSEKEEPING

Old World Hospitality Private
06.2007 - 04.2019

Diploma - FRENCH LANGUAGE BASICS

IITTM

Master of Arts - TOURISM MANAGEMENT

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

POST GRADUATE DIPLOMA - Human Resources Management

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

MANAGEMENT TRAINING AND DEVELOPMENT - MANAGEMENT

MANAGEMENT TRAINING

Bachelor of Science - Hospitality Administration And Management

INSTITUTE OF HOTEL MANAGEMENT- PUSA

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